Manager- Network and Service Management
Easy apply
New
Featured
Job summary
Manage and oversee all activities in the Network Operations Centre (NOC) and Service Management Centre (SMC). To monitor the operations of the telecommunications networks and alert the relevant maintenance departments of network outages and the potential causes of such outages. To coordinate and schedule changes to the network and ensure minimal disruption of services
Min Qualification:
Bachelors
Experience Level:
Senior level
Experience Length:
5 years
Language Requirement:
English, Swahili
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nairobi, Kenya
Job descriptions & requirements
Reporting to:
Head, Network & Service Management
Business Unit
Operations
Who We Are
Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast Fiber optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.
Key Responsibilities:
- Manage the allocated budget to ensure effective spending.
- Procure vendors cost effectively in collaboration with procurement department
- Contribute to the timely maintenance of the network to ensure availability of network to the customers
- Provide high quality service based on the SLA agreements and performance standards
- Communicate network disruptions that cause a loss of coverage to allow for the determination of potential causes of network outages and make the necessary repairs
- Ensure that network surveillance system alarms are tended to and provide first level troubleshooting in the event of system outages.
- Ensure that all network outages are escalated timeously to the correct function for repair and ensure that the necessary ‘trouble tickets’ are issued.
- Prepare monthly reports regarding network faults, outages and remedial actions taken.
- Monitor performance of the company’s telecommunications network through the company’s NOC to identify network outages and to take immediate remedial action.
- Manage the NOC inventory to ensure company property is accurately recorded
- Act as the custodian of access to the company data centres.
- Ensure that technology team members, vendors and collocation partners are granted access to data centres when required.
- Coordinate all change requests to the telecommunications networks
- Collaborate in the scheduling of all changes to the telecommunications network
- Communicate scheduled network changes to departments that may be impacted by it.
- Provide leadership to the NOC and SMC teams, conducting training, monitoring performance and mentoring for growth.
Academic background & Professional Knowledge:
- BSC Degree in, Information Technologies, Telecommunications or a related technical field.
- Certification in CISCO/CCNA
- 5-8 years’ experience in telecommunications engineering of which at least 5 years in management.
- Extensive experience in operating telecommunications network monitoring equipment
Here Are The Skills We Are Looking For:
- Knowledge of GSM/3G,4G architecture, core circuit and packet architecture, VAS architecture LAN, WAN, TCPIP
- MS Office proficiency
- Good knowledge of the O&M processes
- Good understanding of a telecom operators business, operational processes, information systems used.
- An ability to process large quantities of data fast and efficiently.
- Leadership skills
How to Apply:
Applications should be sent by providing an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Please note, only shortlisted candidates will be contacted.
Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
