Country Business Analyst (IT Manager)

Job Purpose

This role is based within the Africa Digital & IT Transformation department. The Country Business Analyst (CBA) is expected to be self-sufficient, effectively managing their workload and priorities in alignment with the needs of the local business. Acting as a liaising and business partner. Working with cross-functional teams to identity value-add, growth and improvement opportunities.

The role involves building strong working relationships with business functions in-market and across the region, enabling effective and smooth running of the business through Data & Technology.

The CBA is responsible for managing business applications, business processes and support users in their day-to-day business operations. Coordinating, planning and leading Digital and Technology related activities.

Reporting Relationships

This role reports directly to the Head of Digital & IT Transformation, Africa.  

Job context & scope

Key Duties and Responsibilities  

The key duties and responsibilities of this role will focus mainly on the following areas:

·       Gather and analyze data for potential business expansion. Collaborate with relevant business stakeholders to understand their data requirements and provide data solutions that meet their needs.

·       Collaborate with commercial and other business functions to provide data-driven insights that shape go-to-market strategies, process improvements and automations.

·       Act as a liaison between local teams and regional/global headquarters.

·       Gather and document business requirements for system enhancements or new initiatives.

·       Facilitate communication to ensure alignment between business goals and system capabilities.

·       Supporting and driving local digital transformation in line with regional/global strategies.

·       Supporting and driving a data & analytics culture and maturity

·       Project Management. Overseeing IT Business projects from initiation to completion.

·       Training & Support. Providing training and support to end-users.

Qualifications, Key Competence & Skills:

·       Graduate in Computer Science, Engineering, Mathematics, or a technology and Business-related fields.

·       Demonstrated ability to function as a technology business partner and effectively translate business needs into technical solutions.

·       Excellent communication & stakeholder management, analytical thinking, and problem-solving skills.

·       Ability to manage multiple priorities in a fast-paced environment

·       Experience with agile or hybrid project management methodologies is a plus.

·       Strong understanding of field sales operations and retail execution in the CPG context

·       Experience in data analytics, dashboards, and reporting tools (e.g., Power BI, Tableau). And ability to interpret data and draw actionable conclusions

·       Proactive and collaborative. Takes initiative to identify business improvement opportunities. Works well in teams and thrives in a collaborative, performance-driven culture.

·       Familiar with ERP and business intelligence systems (e.g. SAP, Oracle..)

Key Behaviours 

The following Behaviours will be vital to be successful within this role

Generic Accountabilities 

Plan and organise own workload, typically planning from weeks to a few months ahead, ensuring delivery of agreed objectives in line with commercial requirements  Technical or vocational qualification relevant to the role, or equivalent relevant work experience 

Develop positive working relationships with colleagues and external stakeholders to assist in achieving objectives for own area  Strong analytical skills. Ability to analyse data and draw conclusion 

Implement strategic innovation that support value generating use cases for the business  Ability to support others by sharing technical knowledge and providing advice 

Identify opportunities to deliver continuous improvement within the business Track record of deploying and managing projects

Ensure knowledge of regulations, policies and procedures in own area is up to date and be able to apply these quickly to different situations. 

Indicative Knowledge, Skills and Experience 

Technical or vocational qualification relevant to the role, or equivalent relevant work experience 

Strong analytical skills. Ability to analyse data and draw conclusion 

Ability to support others by sharing technical knowledge and providing advice 

Track record of deploying and managing projects Strong communication skills, including the ability to communicate effectively with stakeholders and colleagues