IT Operations Administrator (night shift)

What you’ll do

IT Operations & Helpdesk 

    • Ensure seamless daily IT operations 

    • Ensure high-quality, timely response to all user support needs

    • Coordinate user onboarding and offboarding processes

    • Implement helpdesk process improvements

    • Support the oversight and management departmental resources in compliance with federal requirements

SharePoint & Office365 Administration

    • Manage SharePoint permissions and access controls

    • Develop and maintain SharePoint sites

    • Administer O365 licenses and user configurations

    • Manage Teams, OneDrive, and Exchange Online settings

    • Support end-users with SharePoint and O365-related issues

Financial Systems & Business Applications

    • Ensure smooth systems integrations

    • Process monthly department expenses 

    • Oversee timekeeping systems and month-end processes

    • Manage SaaS billing and license optimization

Vendor, Contract, & Asset Management

    • Procure hardware and manage equipment inventory

    • Manage vendor relationships for business applications

    • Process system renewals and support contract negotiations

    • Ensure hardware assets are disposed of properly

    • Support the storage and maintenance of excess assets between deployments, as needed

Collaborative Responsibilities

Working with the IT Manager, the IT Administrator will:

    • Maintaining comprehensive documentation of systems and procedures

    • Cross-training to ensure coverage during absences

    • Join coordination meetings to ensure alignment

    • Quarterly security and compliance reviews

    • Assist in the development of annual work plans and policies 

    • Support system selection and evaluation for new implementations

    • Support major incident response (regardless of time of occurrence)

    • Support the development of IT policies and procedures

Your qualifications

    • Bachelor’s degree in Information Technology, Computer Science, or related field

    • 3+ years of experience in IT operations management

    • Strong knowledge of Microsoft 365, SharePoint administration, and cloud services

    • Experience with financial and business applications (QuickBooks, Emburse, Tipalti) a plus

    • Excellent helpdesk management and customer service skills

    • Strong organizational, budgeting, and resource planning abilities

    • Effective communication and stakeholder management skills

    • Compliance knowledge preferred