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IT Support Engineer

Anonymous Employer

Job Summary

IT (Technical) Support Engineer to monitor and maintain the computer systems and computer networks.

  • Minimum Qualification: Bachelor
  • Experience Level: Graduate trainee
  • Experience Length: 3 years

Job Description

As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first point of contact.

Strong technical background and ability to explain complex information in simple, clear terms to a non-IT personnel. Additionally, we are looking for:

  • An ability to assess each user IT knowledge levels
  • Ability to deal with difficult callers
  • Logical thinker
  • Good analytical and problem solving skills
  • Up-to-date technical knowledge
  • Good interpersonal and customer care skills
  • Good and accurate records keeping
  • Working with customers to identify computer problems and advising on the solution
  • Logging and keeping records of customer queries
  • Analyzing call logs so you can spot common trends and underlying problems
  • Updating self-help documents so customers/employees can try to fix problems themselves
  • Working a field engineer to visit customer
  • Testing and fixing faulty computer equipment

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Anonymous Employer
Nairobi
| Internship & Graduate |
KSh Confidential
1mo
Nairobi
| Full Time |
KSh Confidential
1mo
Anonymous Employer
Nairobi
| Full Time |
KSh 75,000 - 90,000
1mo
Nairobi
| Full Time |
KSh 15,000 - 30,000
1mo