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Job Summary

Your primary goal will be ensuring Dukani’s services and technology are developed with precision and process to address the needs of our customers, delivery team, and support staff to most effectively enable access to goods and financing for formal & informal retailers

  • Minimum Qualification: Diploma
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description

Reports to: Chief Executive Officer
Location: Nairobi, Kenya

About Us
Dukani Digital is a growing company bursting with innovation, creativity and passion. Dukani is an eCommerce marketplace offering household and general everyday commodities in bulk. For consumers, we're solving the challenge of accessing their preferred brands of consumables by
offering a wide variety of goods at a significantly lower price per unit delivered right to their doorstep, while for manufacturers, we're solving the challenge of marketing and distributing their products to a largely under-served online market

About the Role
We're looking for an exceptional leader who is excited to shape our ongoing efforts to create innovative and impactful services for thousands of formal and informal retailers across Africa.
Your primary goal will be ensuring Dukani’s services and technology are developed with precision and process to address the needs of our customers, delivery team, and support staff to most effectively enable access to goods and financing for formal & informal retailers. We are
seeking someone who is passionate about empowering our users through technology, and inspired by our mission to empower local entrepreneurs and transform informal business across Africa.

Duties & Responsibilities
● Oversee the design and implementation of all new product features across Dukani’s app, USSD, SMS and web platforms
● Lead a team of product officers to Interface with all users of Dukani’s platforms to constantly improve the usefulness of our technology
● Manage agile feature development of Dukani’s engineering team to ensure feature requests and bugs are prioritized and developed to agreed scope
● Conduct hands-on customer research to clearly understand the value proposition and services needed to drive retailer growth
● Ensure feature developments are aligned with business requirements and result in seamless customer and user interfaces.
● Provide feature implementation support to train and direct the operations teams to deliver on upgraded services
● Closely track KPIs of products to ensure continuous improvement
● Ensure adherence to risk and compliance for all products
● Contribute to the overall strategic development of the company as a member of the senior leadership team

Requirements
The successful candidate will possess:

● 5+ years of leadership experience in product development for users in emerging markets.
● Excellent project management skills with a proven ability to design and implement product strategy that drives business results.
● Strong communicator with the ability to provide both technical feedback and clarify user needs
● Ability to understand complex business problems, effectively handle ambiguity and manage change.
● Positive attitude, responsible approach and a self-starter that’s not afraid to dive in.
● A proven strategic and innovative bent with an equally strong operational focus.
● Fluency in English (both oral and written) and the ability to communicate with sophistication within a business setting.
● Bonus: experience coding web & app systems, ability to speak Swahili

Career Growth + Compensation
Dukani Digital invests in building the capacity and skills within our team. We will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.
Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

To apply, please send your portfolio, cover letter and resume quoting the job title as the subject of the email.

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