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3 weeks ago

Job Summary

Amazing opportunity to work in the real estate sector seeking someone with strong administration skills

  • Minimum Qualification: Bachelors
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Leading Estate Agent in UK looking for a remote working staff member.

The main purpose of the role is to ensure Landlords and Tenants receive an effective, customer focused property management service during their tenancy.

The key areas of the job involve:

Communication: Always ensuring Landlords, Tenants, contractors and colleagues are fully abreast of actions you have taken, programmes of work and progress and recording the same to the property management system.

Interpersonal skills: working with the team internally and with landlords and tenants effectively. Resolving problems, being proactive and thinking out of the box.

Key Responsibilities

You will be responsible for:

Day to day property maintenance issues

Planned maintenance

Invoice management and processing

Obtaining competitive quotations

Reporting to landlord and tenant

Insurance claims

Utilities

Organisation of safety certification and remedial works

Negotiation and distribution of the deposit

Notices

  • Compliance
  • Tenancy Agreements and Addendums

You will be expected to:

Comply with the Employee Handbook including your Health and Safety responsibilities

Comply with all current legislation affecting the business.

Understand office income opportunities in relation to fees charged by our business for services not included as standard

Be a good team worker – working and supporting all central services, the local office, your Manager and your own team and providing cover for other portfolios at all times but particularly during sickness and holidays

Ensure all management systems are kept up to date and maintained

Ensure that only approved and suitable contractors are instructed

Raise work-orders for all works

Obtain risk assessments and method statements for works

Process all invoices

Delivering excellent customer service at all times

Raise supervisory fees where our terms of business allow

Achieving set KPI’s

Peer check all management visit reports

Skills, Knowledge and Experience:

Excellent team worker with a flexible approach to work

Ideally be ARLA licensed/achieved the NFOPP Technical Award

Ability to use Alto Vebra/CFP/Jupix

Excellent IT skills, including Excel, Power Point, Word, etc

Have an ability to multi-task

Be adaptable and a good team player

To have a strong service “ethic”

Excellent written and communication skills

Ability to work effectively in a busy environment as part of a team

Strong organisational skills

Be able to attend evening/weekend call outs for emergencies

Meticulous attention to detail

Happy to take the initiative

Confident in dealing with clients


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