Mbale Resort Hotel

Restaurant and Bar Supervisor

Mbale Resort Hotel

Food Services & Catering

Hospitality & Hotel | KSh Confidential
4 weeks ago

Job Summary

Plan and monitor Restaurant and Bar operations, expedite customer orders and ensure customers receive excellent services and maintain a good working relationship with suppliers in line with MRH policies, standards and strategies.

  • Minimum Qualification:Diploma
  • Experience Level:Mid level
  • Experience Length:5 years

Job Description/Requirements

Mbale Resort Hotel Limited was established in 2002 and currently the Hotel has a capacity to 94 guest rooms, 02 Conference Halls, 03 Restaurants, 03 Bars, laundry, Health Club and spa facilities with a vision to be the preferred hospitality destination in the region. An opportunity exists for experienced, passionate and dynamic persons for the following job positions.

1. Job title;
Restaurant and Bar Supervisor
Reports to: General Manager

Job Summary:
Plan and monitor Restaurant and Bar operations, expedite customer orders and ensure customers receive excellent services and maintain a good working relationship with suppliers in line with MRH policies, standards and strategies.

Key Duties and Responsibilities
• Plan and supervise the daily presentation, dressing and appearance of restaurants and bars throughout service and ensure high standard and excellent levels of cleanliness and hygiene are maintained at all times.
• Verify and reconcile restaurant and bar stocks with sales, monitor inventory and ensure adequate stock levels are maintained.
• Prepare weekly/monthly schedules for restaurant and bar staff, ensure all shifts and functions/events are adequately covered.
• Frequently greet/interact with guests and ensure they receive prompt, courteous and efficient service by monitoring service provision by the restaurant and bar staff, occasionally evaluate each staff performance and provide prompt feedback.
• Often hold briefings and engagements with restaurant and bar staff on provision of services and sales strategies, ensure high profit menu items are actively pushed to surpass revenue targets.
• Project labor requirements for organized functions and liaise with the F&B manager and the HR & Administration Manager to engage casuals to cover staff shortages.
• Coach and train restaurant and bar staff in provision of excellent services e.g. customer care, safety and health, menus & alcohol brands, quality and hygiene standards.
• Monitor and ensure all restaurants and bars are cleaned on time, service areas are left clean and tidy after serving guests, report any hazards immediately to the F&B manager or Management.
• Ensure that the highest standard of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all restaurant and bar employees.
• Ensure cash handling and security policies and procedures are adhered to by all bar and service staff.
• Coordinate and work closely with the Chefs to efficiently deliver accurate guest / customer orders.
• Oversee the preparation of beverages and ensure safety standards are followed and quality products delivered.

Qualification
• A Minimum of a Higher Diploma in the disciplines of Food Service Management, Food & Beverage Services, catering or a related field.
• A Bachelor’s Degree in any of the aforementioned disciplines is an added advantage.
• A certificate of training in health & Safety or Food Hygiene is an added advantage.

Work Experience
• Five (5) years’ experience in restaurant or food and beverages from at least a 3-star hotel, two (2) of which should have been in supervisory role.

Interested applicants to send their applications to:
Human Resource Manager
Mbale Resort Hotel
P.O. Box 1621, Mbale
hr@mbaleresorthotel.com
NOT LATER THAN 25TH MAY 2022.

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