Sales Agent(ISP&Telecommunications;)
Job summary
The Sales Agent will play a key role in driving the client's growth by acquiring new ISP clients, managing existing customers.ensuring smooth communication across the company. This role requires a proactive, organized&customer-focused individual capable of building strong relationships,closing sales, handling client accounts&coordinating operations
Job descriptions & requirements
Key Responsibilities
Sales &Business Development
- Identify, target, and engage potential ISP clients across Kenya.
- Pitch bulk bandwidth products and close new sales deals.
- Prepare and present sales proposals and quotations.
- Maintain an updated pipeline of prospects and follow up consistently.
Client Management
- Serve as the primary contact person for existing clients.
- Provide timely support and assistance whenever clients need help.
- Follow up on client bills, payments, and overdue accounts.
- Ensure high customer satisfaction and maintain long-term relationships.
Communication & Office Administration
- Manage company communication channels including calls, emails, and WhatsApp.
- Prepare and file necessary paperwork, contracts, and client documents.
- Maintain updated company files (soft and hard copies).
- Coordinate internal communication between departments and management.
Finance & Documentation
- Receive and bank client cheques.
- Maintain accurate records of payments and submit daily/weekly reports.
- Ensure documentation for all transactions is properly filed and accessible.
Marketing & Team Support
- Help form and coordinate a marketing team for promotions and brand awareness.
- Provide input for marketing strategies and sales campaigns.
- Assist with field marketing activities when required.
Requirements
Qualifications & Skills
- Experience in sales within the ISP or telecommunications sector is an added advantage.
- Strong communication, negotiation, and customer-handling skills.
- Good organizational and record-keeping abilities.
- Ability to work independently and meet sales targets.
- Proficiency in basic computer tools (email, Excel, Google Workspace).
- Honest, reliable, and able to maintain confidentiality.
Work Conditions
- Based in Nairobi with occasional field travel as needed.
- Reports directly to the Director/Operations Manager.
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