SALES COORDINATOR – IT SOLUTIONS

Key Responsibilities

A. Sales Administration & Support

·       Support the sales team in daily activities including data entry, quotation preparation, order processing, and sales tracking.

·       Maintain sales records, reports, and databases to ensure data accuracy and accessibility.

·       Assist in creating, reviewing, and distributing sales materials and presentations.

B. Scheduling & Coordination

·       Organize and schedule meetings between clients and internal teams (IT Director, Customer Service, Product & Sales).

·       Manage calendars, appointments, and follow-ups for the sales and leadership teams.

·       Coordinate logistics for client visits, demos, and product presentations.

C. Lead Generation & Pipeline Management

·       Assist in identifying potential leads and managing follow-ups through CRM systems.

·       Monitor sales pipelines, ensure lead updates are timely, and track conversion progress.

·       Support the presales and marketing teams in follow-up campaigns and tender documentation.

D. Client Communication & Relationship Management

·       Act as the primary liaison for communication between clients and the sales team.

·       Ensure timely responses to client queries, proposals, and documentation requests.

·       Maintain professionalism and consistency in communication across all channels (email, phone, meetings).

E. Reporting & Analytics

·       Prepare daily, weekly, and monthly reports summarizing sales activities, pipelines, and performance.

·       Analyze data trends and share insights with management to improve sales strategies.

·       Ensure reporting accuracy and compliance with internal documentation standards.

F. Cross-Functional Collaboration

·       Collaborate closely with marketing, IT, and customer service teams to ensure alignment between campaigns, solutions, and client expectations.

·       Support coordination for proposals, product demos, and client onboarding.

·       Contribute to the continuous improvement of internal communication and workflow processes.

G. Compliance & Administrative Management

·       Maintain accurate documentation of sales contracts, purchase orders, and communication records.

·       Adhere to company policies, processes, and approval procedures.

·       Support audit and compliance requirements by ensuring records are up to date and accessible. 

Qualifications

• Bachelor’s Degree in Business, Marketing, or a related field; MBA preferred.
• Minimum 5–7 years’ experience in sales coordination, client-facing, or administrative roles.
• Proficiency in MS Excel, CRM tools, and calendar management platforms.
• Proven experience in handling government and institutional clients.
• Strong communication, organization, and interpersonal skills.
• Ability to multitask and manage competing priorities effectively.

Core Competencies

• Sales process management and coordination
• Client relationship and communication
• Data management and reporting accuracy
• Time and task prioritization
• Collaboration and teamwork
• Professionalism and attention to detail