School Engagement and Product Usage Manager

Job Title: School Engagement and Product Usage Manager

Department: School Engagement and Product Usage

Reports to: Country Director

Commitment: Minimum 1 year, with potential extension

Location: Nairobi, Kenya

Start Date: As soon as possible

ABOUT IMPACT WATER

Impact Water is a global social enterprise dedicated to providing safe drinking water to schools.  The company delivers reliable, low-cost water treatment technologies to public and private schools in Nigeria, Kenya and Uganda.  To date, over 10,000 schools have been reached.  Over time, the company aims to expand its model to reach 100,000+ schools, using blended finance (equity, debt and grants) in support of the human right to safe drinking water and the SDGs.  

ABOUT THE ROLE

The School Engagement and Product Usage Manager will be responsible for maximizing the correct and consistent use of Impact Water’s safe water systems by its partner schools.  The position achieves this by continuously studying usage barriers and then addressing and overcoming them by creating and implementing evidence-based marketing (education and behavior change-focused) campaigns as well as product design improvements. 

The School Engagement and Product Usage Manager should have a strong interest in public health, experience working with schools or similar institutions, and experience with digital and traditional outreach. S/he should be a confident and adventurous person, excited to improve schools throughout Kenya and help make the human right to safe water a reality for all students. 

RESPONSIBILITIES

School Engagement

• Conduct regular visits to schools to gain insights on challenges school’s face in providing safe drinking water to students
• Design and implement Impact Water’s strategy for digital and traditional outreach to schools and other partner institutions
• Research and implement innovative tools and technologies for effective outreach
• Become a thought leader and must have sound leadership skills on generating behavior change communication materials. Being the one who leads the School Engagement and Product Usage team.
• Collaborate with IW Kenya team to integrate behavior change communication into resupply and maintenance visits to schools
• Manage a team of call agents responsible for inbound and outbound calls for School engagement activities

Product Usage

• Design surveys and other mechanisms to evaluate product usage at schools
• Contribute to the design of data collection forms used by other departments to deepen understanding of product usage
• Research and pilot cost-effective technologies that increase usage
• Identify ways to use human-centered design thinking to increase usage 

CORE COMPETENCIES

• Leadership: Unwavering indomitable will, upholds humility, learns with curiosity and is an effective decision maker.
• Working together: Communicates clearly and with candor, a champion of giving and receiving feedback, gives and receives kudos and avoids gossip at all times.
• Delivery of results-oriented: Takes full responsibility, punctuality with a high degree of time management, possess a can do attitude, solution oriented, delivers value for money, focused and documents all work.

QUALIFICATIONS

• Degree in Public Health, Marketing, or any of the Social Sciences (Master’s preferred)
• Must be able to travel 40% of the time to visit schools across the country
• Experience in product research and design, commercial and/or social marketing, and behavior change communications is desirable
• Experience working with schools is a plus
• Excellent knowledge of digital and traditional outreach methods
• High proficiency in Microsoft Excel and Google Sheets. 
• Knowledge of apps like Salesforce, Taroworks, slack and ODK is a plus
• Excellent judgment and creative problem solving skills including negotiation and conflict resolution skills 
• Entrepreneurial team player who can multitask
• Self reliant and results oriented
• Ability to pay attention to details
• Energetic, flexible, collaborative, and proactive
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management and field agents
• Ability to operate as an effective tactical as well as strategic thinker