Sea Logistics Customer Care Expert at Kuehne + Nagel

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); With approximately 69, employees at more than 1, locations in over countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.Your RoleTo actively drive & support Avocado and perishable operations. Providing excellent customer service by adding value in terms of quality, effectiveness and efficiency in day to day operations. To be the focal point for the management of all Avocado exports out of Kenya to worldwide destinations. Own the customer relation by building strong relationships, as well as volume & GP.Your Responsibilities Meet the customer every quarter physicallyActively engage with Avocado customers on regular calls to monitor performance & satisfaction.Preparing monthly performance reports (Internal & External).Set up Business Profile in SeaLog for all the requested services.Ensure % target matched for operational and financial KPIs.Send weekly shipping schedules to the clients.Actively engage with customers to receive weekly updated volume forecasts. Your Skills And Experiences Active communicator, proactive and creative individualSpecial attention to detail, sense of urgency & structured mindset.Team playerExcellent interpersonal and customer service sillsAnalyticalNumeracyProblem solving and team playerWork on long hours and different shiftsCollege or University degree in Supply Chain Management (preferred)Other Degree / Diploma – Freight Forwarding (preferred)At least 2-5 years’ experience in Sea Logistics and Customer Management