Service Engineer at Sheffield Steel Systems

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); Sheffield Steel Systems was set up in with the aim of providing customized solutions suitable for the hospitality industry in Africa. Over the years the company has grown having installed over kitchens across Africa with some in Nigeria and Zambia. We have grown into a strong regional power house and now the leading supplier of commercial kitchen equipment and related solutions with a strong regional presence in Kenya, Uganda and Rwanda. Sheffield is ISO : certified and a Super Brand offering a broad range of Commercial Kitchen and laundry equipment along with Planning, Design CAD layouts, LPG Gas Pipeline Systems, HVAC , Exhaust Systems and Facilitates Maintenance & Services. The firm’s multidisciplinary approach offers clients comprehensive, cost-effective solutions to their most challenging situations.SUMMARY Drive repair and maintenance effort from end to end and own the whole process.The candidate will be reportin to the CRO. THE CANDIDATE Technical Skills Should be an engineer with minimum 7yrs of experience in Service repairs and maintenance area from a reputable company.Should have a proven record to manage the entire process from raising the ticket to closing the ticket within the agreed SLA’s.Should be able to seamlessly manage warranty claims during the warranty period.Should be able to drive maintenance contracts and will be responsible for agreed revenues through maintenance contracts.Should be able to optimize the inventory of spares both indigenous as well as imported and work at close tandem with finance and import.Should have the ability to analyze points of failure in not meeting the SLA’s and do an RCA ,suggest and lead changes to adhere to SLA’S. Soft Skills Ability to drive and create a service driven organization by leading the team.Should have a service driven orientation.