Job Summary

Responsible for the monthly, quarterly and yearly service (contract) revenue generation.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 6 years

Job Description/Requirements

Role Purpose:

•    Organize the periodic service by Sub-Contractor or own technicians
•    Maximum utilization of service resources
•    Inventory management of spares. Timely request for spares, managing critical spares. Regular stock take of spares.
•    Manage all sub-contractor account for RAC & SCAC installation in Kenya
•    Allocation of jobs, material issue, coordinate with customer and sub-contractors on daily basis
•    Monitor the installation quality of subcontractor, manage invoice and payment of sub-contractors
•    Annual renewal of contracts, negotiation during contract signing, explore new sub-contractors, check and manage all compliance documents as per HAL policy, Manage PPE and other safety measures for sub-contractors
•    Organize customer handling training / technical training.
•    Maintain quality of installation, repair and service works

Site Surveys:
•    Manage all inquiry for site survey and coordinate with technicians and customer for survey
•    Timely forward the survey reports to sales engineers

Technicians Management for service department:
•    Manage service technicians on daily basis for site survey, repair and breakdown and scheduled services
•    Coordination with the customers for site surveys, scheduled services
•    Manage effectively vehicles for service use
•    Close all installation jobs on monthly basis
•    Coordinate with account people for invoicing of RAC jobs and monitor the payment collections
•    Manage KPIs of technicians/their leaves/appraisals etc.

•    Co-ordination with subcontractors for installation of RAC and SCAC units
•    Make sure invoice are done on time for installation jobs and monitor the payments
•    Manage Subcontractors account
•    Spare Inventory
•    Service Revenue Generation (Renewal and new service contract)
•    Dispatch / manage technicians for daily activities
•    Coordinate with project engineers, sales engineers, service sales persons, repair and breakdown persons on daily basis.
•    Any other duties as may be assigned to you by your Supervisor from time to time.

3.   Qualification
•    Minimum qualification of Graduate and experience in HVAC field.

•    Previous experience as a Service Sales the same industry for over 6 to 8 years.
•    Customer handling capability
Key Skills:
•    Good managerial skills
•    Good communication skills.
•    Conflict Management Skills
•    Excellent analysis & design skills.
•    Good problem-solving skills.
•    Good report writing and presentation skills.

Other behaviors critical for the role
•    Team work - ability to lead,contribute and operate with ease within the team.
•    Delivery / performance orientation.
•    Structured and organized way of handling tasks and managing daily work
•    Paying great attention to details.
•    Ability to communicate and build relationships at different levels.
•    Process minded approach, Solution orientated, Self-motivated and self-going.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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