Solutions Engineer

About the opportunity: We need an experienced Solutions Engineer to provide expertise on the client products within e-commerce & Transaction switching solutions. The Solution Engineer will be responsible for ensuring technical adherence to the company blueprint, standards and procedures as well as the quality of their project implementations from design right down to actual deployment. The ideal candidate will have experience in integration projects and complex system integrations as well as an understanding of API’s and communication protocols. The incumbent should be well versed in current and upcoming technologies and be able to effectively translate system requirements into technical requirements for the development team. The Solutions engineer will be required to mentor and train other junior members of the team while providing assistance for any ad hoc queries or tickets that might arise. About the Organisation: The organisation has built products and solutions which enable the supply, service and support of customers or users through cutting-edge information technology. Their focus is within the telecommunication and financial services sectors in Africa. Their solutions developed have resulted in extensive digital transformation throughout Africa. The team is extremely innovative, passionate about new technology and have a driving focus of providing customers with comfort and convenience in their use of technology. What is in it for YOU? The organisation provides an exciting and challenging environment whilst ensuring that the company culture is both extremely supportive and rewarding. The organisation allows for international exposure throughout Africa and South Africa, as well as Europe. This is an opportunity to learn new technologies, and to be part of the digital transformation of Mauritius, South Africa and other African regions. The Culture Fit Requirements: Very motivated Highly Driven Culture A great emphasis is placed on seamless communication in English with the South African based team Well-rounded in technical skills and ability to communicate Not corporate formal, in the approach, but extremely output driven Responsibilities: Review and Contribute to Solution Design and Scope of Work Documents Review and Contribute to project FAT and UAT Documentation based off Solution Design Review and Contribute to Use Case diagrams and System Integration Diagrams (X-Mind and DFD) Review and assist the Business Analysts with Design Mock-ups based on Client Requirements and Solution Design Review and Contribute to both internal and external Training Material Maintaining and Updating Status and Comments of allocated projects on our Project Management Software Compiling Project Completion Documentation (DoD) and obtaining approval thereof Compiling and Maintaining system Architecture Documentation for each of our clients Logging and Updating of Changes on ServiceDesk, including compilation and submission of OSI Documentation Suggesting product improvements Design and development of API’s and Minor Bug Fixes Configuration, Testing and Deployment of Projects based on Scope of Work and in line with Project Plans Project UAT Assistance to Client Handover of Projects to Operational Team and Drafting of Supporting documentation Attend to Adhoc User requests including L2 and L3 support as escalated from OPS team Rotational after-hours Standby Training and Mentoring of fellow Junior Solution Engineers Requirements: Qualifications: Bachelor's degree or Diploma in Information Technology Technical Skills & Experience: 4+ years of associated relevant technical work experience PL/SQL OCA Qualification or Experience Solaris or Unix administration or Similar Technical Experience with IT System Integrations Technical Experience in E-Commerce Field Key Competencies: Strong Analytical skills Problem Solving Oriented Excellent written and verbal communicator Great knowledge of IT processes and willingness to constantly update knowledge Inbuilt ability to multitask, working on more than one issue and project simultaneously Able to carry out tasks with little or no supervision Personal Attributes: Be able to work both in a team and alone Ability to work well under pressure Maintaining logical and balanced approach Self-motivated and self-managed Able to use initiative and take ownership Able to communicate effectively Report on progress and raise issues / problems when necessary Attention to detail Willing to travel