Station Officer – Kinshasa at Kenya Airways

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. SummaryBy delegation of authority and as the responsible officer at the station, oversee the day to day operations in consultation with the Station Manager whilst ensuring implementation of the station management system.Ensure that standards ofpunctuality and customer service are delivered in accordance with the companypolicies and procedures and in compliance with the regulatory authorities.ResponsibilitiesPolicies and Procedures: Ensure compliance to all relevant policies, processes and procedures is achieved so that work is carried out in a controlled and consistent manner.Conduct internal audit/spot checks to ensure compliance with safety and security procedures, service standards and recommended practices. Safety, Quality & Environment: Promote and maintain a positive safety culture, a healthy, secure and cost-effective operation for Kenya Airways and ensure compliance with the relevant industry/legislative requirements and company procedures to ensure a healthy and safe work environment.File and retain the flight plan to comply withlegal and company requirements to ensure aircraft operations safety (wherenecessary).Identify and report hazards, near misses, incidentsand accident. Day to date Operations: Monitor that standards of punctuality and customer service are deliveredby third parties as per contract and Service Level agreement and in accordancewith the company policies and procedures and relevant regulatory authorities.Oversee efficient passenger handling at check in, boarding and arrivalsfor positive pleasant customer experience and ensure achievement of passengersatisfaction and comfort.In the absence of the Station Manager, liaise with relevant authoritiesand ensure conformity with all regulatory requirements, organization standardsand local procedures and represent Kenya Airways at AOC meetings to addressairport facilitation issues.Direct, monitor and control the departure process for on time departureof flights within the established safety and security procedures.To foster and maintain good working relationship with other airlines andairport stakeholders to facilitate smooth Kenya Airways (KQ) operations.Plan, brief, supervise and ensure efficient allocation of tasks andresponsibilities to staff for optimal shift performance.Consult, communicate and disseminate information as appropriate topassengers, staff and third-party service providers to eliminate lapses inservice delivery/recovery.Prepare and file all flight handling reports and other reports foreffective management of informationDeputize the station manager when he/she is out of Station/away fromduty.Promote company image to enhance public relations and customer loyalty Job Requirements University graduate or relevant Higher DiplomaSafety Management System (SMS) AwarenessAirside Safety -InitialAviation Security -InitialKQ – Dangerous Goods Regulations Category 10 (CAT 10)Station/Ground Handling Management (IATA) or equivalentPassenger Handling TrainingFinancial Management/Cost Control AwarenessALTEA DCS – CM and FMSupervisory SkillsAdditional DetailsComputer literateExcellent negotiation skillsAbility to lead, guide & motivate a teamStrong analytical skillsGood plannerExcellent communication and interpersonal skillsForeign language is an added advantage.