Supply Chain Key Account Manager at L’Oréal

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); The world leader in beauty, L’Oréal is present in countries on five continents. Our 35 international brands include Kiehl’s, Lancôme, Giorgio Armani Beauty, Yves Saint Laurent Beauté, Ralph Lauren, Clarisonic, Maybelline New York, Essie, Kérastase, Biotherm, Shu Uemura, Viktor&Rolf, Maison Martin Margiela, Urban Decay, Redken, Vichy, La Roche-Posay, Diesel, Garnier, L’Oréal Paris, and more. For more than a century, L’Oréal has devoted itself solely to one business: beauty. The group’s mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires. If you are ready to take charge of your career and join us on our quest for the next billion consumers, then please follow L’Oréal for regular updates and an inside look at our beauty business.Responsibilities Develop the collaborative relationship with customers to improve availability and reduce supply chain costs.Leading edge on project trial to improve customer efficiencies and cost to serveDrive Supply Chain efficiencies.Order date and delivery date alignment with the customer to ensure better planning, OTIF and Service LevelsBuild and maintain an open full collaborative relationship with all stakeholders. Animate regular supply chain meetings with the client.Guarantee the quality of sales forecast from a client and product level for sell-in and sell-out.Achieve joint KPIs from a customer perspective, including inbound, DC to store, OSA, stockholding/Stock-In-Trade.Analyze shortage causes, including the ones on shelf, and propose actions both internally and with the client.Support and coordinate sell in forecast construction by product / account on monthly & weekly basis with KAMs & Demand Planners on events and promos.Track promotional sell-through and make necessary adjustments internally and externally.Monitor product supply risks and notify customer of potential issues through Scorecards and work both internally and with the client to limit its impacts.Organize and manage 30/60/90 collaborative sell out forecast and quarterly review meetings.Liaise with buyers & customer supply chain as first point of contact; as well as the L’Oréal KAM, Demand Planners, Supply Planners & Customer Service Advisors.Project work: continuous improvement on replenishment strategy and inventory.Ensure the alignment of the catalog and product information (Cruising products, Promotions, and Launches) between the Business Unit/Subsidiary and the client.Ensure that the processes (supply, legal disputes, returns) are aligned between the customer and the Business Unit, and define a dashboard with the shared indicators. Requirements Minimum of a University Degree in a relevant field.Supply Chain qualification or equivalent (CIPS, CILT, APICs etc.).Minimum 4 years of industry experience in Supply Chain environment preferably in an FMCG.Strong Microsoft Office skills with ERP experience (SD Module is a requirement).Knowledge and experience in CRM Tools (Advantage Light, EPOS etc.) Technical & Professional Competencies Expertise in Customer Supply Chain / Supply Chain knowledge /Customer Care.Commercial Knowledge / knowledge of General Terms of Trade.Able to think strategically seeing the Big Picture and self-driven.Ability to participate in the closure of complex supply chain problems.Excellent Presentation & communication skills (both verbal and written).Problem solving, decision making and negotiation skills.Excellent Customer Relations & Interpersonal skills.Ability to analyze huge sets of data (Advanced Microsoft Excel & Power BI knowledge)Knowledge on E-commerce and exports including triangular Flows.