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Job Summary

This role requires the job holder to directing all operational aspects of the branch not limited to Sales, Distribution/Inventory, customer service, human resources and administration in accordance with the company’s objectives by providing trainings and coaching, supervision, development and motivating staff.

  • Minimum Qualification: Diploma
  • Experience Level: Senior level
  • Experience Length: 3 years

Job Description

INDUSTRY: AUTOMOTIVE INDUSTRY

The key areas of performance on this role are:
1.    Team management
2.    Customer service
3.    Inventory Management
4.    Sales Management
5.    Administration of the Branch
6.    Processes and Controls

KEY RESPONSIBILITIES
1.    Team Management
•    Ability to handle and manage the team to deliver on their daily tasks
•    Supervision of all the staff within the branch
•    Manage the performance of the team within the branch
•    Work with HR department on handling staff related issues
•    Encourage the team to grow by providing coaching and training
•    Manage outsourced rider services to be able to deliver the goods and services to the customer on time
•    Manage the security team to be able to report the correct information of items leaving the branch.
•    Work with HR department to effectively manage leave and absenteeism

2.    Customer Service
•    Analyze customer feedback from sales executives and deal with any complains in a positive and timely manner protecting the image of the company
•    Build and maintain good rapport with customers.
•    Oversee overall customer satisfaction across all customer categories
•    Ensure timely delivery of goods and services to the external and internal customers

3.    Inventory Management
•    Oversee stock control, stock levels and stock reconciliation
•    Preparing reports as required
•    Ensure full stock levels for the branch
•    Identify the fast moving goods within the branch and ensure full stock of items is available.
•    Supervise and participate in Stock take process.
•    Ability to manage the inventory and stock processes and controls

4.    Sales Management
•    Monitor achievement of the sales team at the branch
•    Provide feedback, support and coaching to the branch sales team
•    Forecast annual, quarterly and monthly sales revenue
•    Analyses data to identify sales opportunities
•    Cultivate effective business relationships with executive decision makers
•    Monitor sales activities at the counter
•    Be able to sell and achieve personal sales targets
•    Check the daily reports for the field sales team
•    Ensure prompt responses to client queries on the online platforms
•    Fill quotations and sourcing for local available products that are not in stock

5.    Administration of the Branch
•    Work with the cashier to confirm daily cash and cheque payments
•    Process Credit notes for customers and confirm returned goods
•    Carry out regular checks of the entire premises and other assets.
•    Ensure that the premises are clean and aesthetically appealing at all times.
•    Ensure that all company assets are well maintained and accounted for
•    Ensure opening and closing of the branch on time.
•    Keep all staff updated of the information from the top management

6.    Processes and controls
•    Ensure all the processes and controls are adhered to by the staff in regards to stock, sales and deliveries of goods
•    Evaluate the processes and come up with better ways of working to ensure efficiency of work for the team.

Qualifications, Knowledge and Skills for this role:
•    A minimum Diploma/Degree in Business Management, Sales, Automotive Engineering, Supply Chain
•    At least 3-4 years experience in a similar role preferably in the Automotive Industry
•    IT Savvy with quick understanding of ERP systems
•    Sales experience in Automotive industry will be added advantage
•    Proactive individual who understands how to work in a fast-paced environment
•    Youthful and Dynamic -Aged between 30- 40 years
•    Strong Leadership skills
•    Excellent people skills- someone who can command respect and get respect in return from the colleagues
•    Excellent team management skills/team leader skills
•    Ability to plan, monitor & forecast for resources in the branch, reconcile cash &product and monitor product movements.
•    Service delivery orientated with strong commercial awareness.
•    Good people management skills and ability to motivate a team to achieve set targets.
•    Excellent teamwork, interpersonal and conflict resolution skills.
•    High level of energy, integrity and dependability with a strong sense of urgency and being results-oriented.
•    Able to identify opportunities for innovation and implementation of best practices.
•    Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on timely information and analyses.

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Anonymous Employer
Nairobi
| Full Time |
KSh Confidential
Nairobi
| Full Time |
KSh Confidential