2 months ago
Job Summary
Diploma or degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum Qualification : Diploma
Job Description/Requirements
We are seeking a highly organized and proactive Dispatch Manager to oversee and coordinate the timely dispatch of goods and deliveries. The ideal candidate will be responsible for managing a team of dispatch personnel, maintaining accurate records, optimizing delivery routes, and ensuring customer satisfaction through efficient logistics operations.
Key Responsibilities:
- Plan, coordinate, and monitor the dispatch of goods to ensure timely and accurate delivery.
- Supervise and manage dispatch staff, including drivers and loaders.
- Monitor vehicle usage, fuel consumption, and maintenance schedules.
- Ensure compliance with company policies, safety regulations, and transport laws.
- Track and record all dispatches using appropriate software/systems.
- Address and resolve delivery issues or customer complaints promptly.
- Liaise with warehouse, sales, and customer service teams to ensure smooth operations.
- Develop and implement efficient route plans to reduce delivery time and costs.
- Maintain accurate logs of inventory movement and delivery documentation.
- Ensure the proper handling and loading of goods to prevent damage.
- Train new dispatch staff and conduct performance evaluations.
Requirements:
- Proven experience as a Dispatch Manager or in a similar logistics/transportation role.
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Familiarity with dispatch software and route planning tools.
- Strong communication and problem-solving skills.
- Good understanding of transportation regulations and fleet management.
- Ability to work under pressure and meet tight deadlines.
- Diploma or degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Key Competencies:
- Attention to detail
- Time management
- Customer service orientation
- Analytical thinking
- Decision-making
- Flexibility and adaptability
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