OPERATIONS SUPERVISOR

Dept:OPERATIONS

Location:HEAD OFFICE

Scope of Work:

1. Responsible for overall efficient and effective operations regarding pick-up  distribution and delivery  of parcels and mail (Dispatch office)

2. Ensures all mails and parcels is picked up and delivered from/to all areas in accordance with Company guidelines, customer expectations and government regulations.

3. Ensures safe, efficient and timely handling and transportation of all customer materials.​

4.  To work with in-house mechanic  to ensures that all motorbikes are in good working condition e.g. repairs

5. Works with sales/ customer care team to promote sales growth by advising on customer activities and achieving specific customer call targets

6. Supervises  staff; responsible for sourcing,coaching, training, and developing staff.

7. Assigns work, sets completion times, reviews work, and manages performance in accordance with Company policies, procedures, and performance management processes

8. Professional communications with clients, customers, staff, and colleagues by phone and email.

9. Communicate during high stress situations (e.g. missing or lost deliveries, health and safety incidents, etc)

10. Leave planning for all riders,couriers and mechanic and notifying the clients at least 3 days prior.

11. Any other duties as maybe assigned

Minimum qualification.

1) Diploma in operations/purchasing and supply management.

2) Certification in store management or record management will be an added advantage

3) Minimum of three years experience within similar position in a transport company.

4) Computer literate. Can use both word and excel very well.

5) Must have a valid Riding licence.

6) Fluent in both English and Kiswahili.

7) Aged between 28-35 years old.

Interested candidate should send their application to courier@data-rush.com with an indication of their current and expected salaries, together with CV on or 1th February 2026

Only shortlisted candidates will be contacted.