Warehouse Manager

Location: Nairobi
Department: Warehousing      

MAIN PURPOSE OF THE JOB
•    Provides materials, equipment, and supplies by directing receiving, warehousing, and distribution services; supervising staff.
•    Accomplishes warehouse human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.
•    Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements.
•    Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

KEY RELATIONSHIPS
•    Internally: Warehouse Assistant, Branch Manage/ Branch Accountant, HR, Finance, , Stock Clerks, Sales Executives, Drivers, IT Personnel, Customer Service, Warehouse personnel. 
•    Externally: Clients, Suppliers
The job holder reports to:  The Chief Executive Officer 
No: of subordinates: Warehouse Assistant, Warehouse Support Crews and  Drivers
KEY RESULTS AREAS    
PRINCIPAL ACCOUNTABILITIES
•    Carries the duties for the Warehouse Manager in addition to the following as below.
•    Meets warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.
•    Moves inventory by scheduling materials to be moved to and from warehouse; coordinating inventory transfers with related departments.
•    Maintains inventory by conducting monthly physical counts; reconciling variances; inputting data.
•    Ensures security at the warehouse by turning alarms on; testing systems.
•    Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.
•    Monitors updates for job knowledge by participating in educational opportunities; reading technical publications.
•    Measuring and reporting the effectiveness of the department activities.
•    Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
•    Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
•    Developing and maintaining departmental work instructions for all tasks.
•    Establishing or adjusting work procedures to meet warehouse demands as dictated by production schedules and work flow.
•    Interpreting company policies to workers and enforcing safety regulations.
•    Recommending measures to improve quality of service, increasing efficiency of department and work crew and equipment performance.
•    Communicate & Implement change as directed.
•    Health & Safety compliance in accordance with company policy.
•    Manage inventory accuracy through monitoring of daily warehouse activities, cycle counts, stock takes and audit of same to verify results.
•    Any discrepancies noted with the stock count shall be repaid in full by the Warehouse manager
•    Controls inventory levels by conducting physical counts; reconciling with data storage system.
•    Provide leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior.
•    Establish, maintain and promote high standards of customer service.
•    Ensure compliance with Healthy and Safety procedures and practices
•    Ensure supervision of all staff under your direct or indirect control.
•    Monitor the administration duties as required to ensure daily KPI performance is achieved.
•    Ensure all resources are utilized efficiently.
•    Ensure efficient coordination of operations in the warehouse.
•    Ensure proper planning and coordination of labour force
•    Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
•    Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
•    Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results in consultation with the HR department
•    Train and monitor staff in standard operating procedures (SOPs) and safe work practices, including new employee inductions and tool box talks.
•    Coordinate deliveries with carriers to ensure KPIs are achieved.
•    Continuously monitor the performance and activities of the warehouse through the use of KPIs, with a primary focus on cost controls.
•    Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
•    Contributes to team effort by accomplishing related results as needed.
•    Carry out other duties as required by the management
PERSON SPECIFICATIONS
Qualifications, Skills  & Knowledge    
The job holder should ideally possess:
•    Bachelor in Procurement,Supply Chain/ Logistics, Business Management
•    Proficiency in Microsoft Suite (Word, Excel)
•    Good communication and interpersonal skills
•    5-6 years of relevant warehouse experience including 1+ years of warehouse supervisory experience
Skills 
1.    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
2.    Knowledge of general business computer software and aptitude to learn new software applications.
3.    Proficiency in Microsoft Office (Word, Excel, Outlook).
4.    Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analyzing Information , Equipment Maintenance, Judgment