Dispatch Officer

This role is ideal for candidates with experience in U.S. truck dispatching or freight brokerage who are comfortable working during U.S. business hours in a fast-paced, performance-driven environment.

Key Responsibilities

• Source and book profitable freight using U.S. load boards such as DAT One and Truckstop.com.
• Negotiate competitive freight rates with brokers and shippers.
• Dispatch trucks and coordinate daily driver schedules.
• Monitor shipments and provide timely updates to customers and brokers.
• Communicate with drivers to ensure on-time pickups and deliveries.
• Resolve operational challenges, including delays, route changes, and breakdowns.
• Review and verify transportation documents, including Rate Confirmations (RateCons), Bills of Lading (BOLs), and Proofs of Delivery (PODs).
• Maintain accurate load records within the Transportation Management System (TMS).
• Work closely with the accounting team to ensure complete and accurate load documentation.
• Build and maintain strong relationships with freight brokers and customers.

Qualifications

• Bachelor's degree or Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
• 2–5 years of experience in U.S. truck dispatching, freight brokerage, or a similar logistics role.
• Demonstrated experience using DAT One, Truckstop.com, or similar U.S. freight load boards.
• Good understanding of FMCSA regulations, Hours of Service (HOS), and Electronic Logging Devices (ELDs).
• Experience using Transportation Management Systems (TMS) such as Rose Rocket, McLeod, Samsara, ITS Dispatch, or similar platforms.
• Excellent spoken and written English with strong negotiation and customer service skills.
• Proficiency in Microsoft Office Suite, Google Workspace, and Excel.
• Ability to work independently and efficiently during 3:00 PM – 11:00 PM EAT.

Preferred Qualifications

• Experience dispatching Dry Van, Reefer, Flatbed, or Power Only freight.
• Experience handling detention, layover, claims, and TONU (Truck Ordered Not Used) cases.
• Existing working relationships with U.S. freight brokers will be an added advantage.
• Experience in both carrier dispatch and freight brokerage operations is desirable.

Key Competencies

• Freight Dispatch & Load Planning
• Negotiation & Relationship Management
• Customer Service Excellence
• Attention to Detail
• Problem Solving & Decision Making
• Time Management & Organization
• Ability to Work Under Pressure
• Strong Communication Skills

If you have experience supporting U.S. freight operations and are looking for an opportunity to work with a growing international logistics company, we'd love to hear from you.