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3 weeks ago

Job Summary

To drive Operations function to scalability and excellence.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 10 years

Job Description/Requirements

Reporting to: Chief Executive Officer – East Africa

Location: Nairobi

Type of Employment: Permanent

Brief on Client

Our client is a fast-growing SME focused on providing affordable clean energy and empowering people to purchase based on their own needs.

Role Summary

To drive Operations function to scalability and excellence.


Strategy Development & Execution

• Contribute to overall strategy development with a focus on Operations framework.

• Oversee the development of both long term and annual resourcing (people and financing) projections in consultation with senior leadership and pillar heads, presenting to and gaining agreement of the Board and alignment with their expectations.

• Establish strong organizational systems, processes and frameworks that enhance Operational effectiveness and efficiency as well as support tactical execution of the strategy.

Establishing Systems and Processes

• Develop and embed processes and systems that bring efficiencies on customer satisfaction.

• Governance, and Board Support:

• Ensure the Board and Board sub-committee meetings are properly supported with appropriate and timely information and reports.

• Assist the CEO in fulfilling their governance responsibilities.

Policies, Systems and Procedures:

• Ensure the development and implementation of policies, systems, procedures and tools that will assure quality delivery and effective impact in areas of responsibility.

• Drive enforcement and adherence to policies and systems within the operations function.

• Ensure the roll-out of new or improved systems/tools (e.g., through communication, training & delegation of authority).

Financial management & fundraising

• Cost Optimization

• Oversee Inventory controls across all depots and efficient asset management.

• Timely fulfillment of customer service to the last mile.

• Optimization of cost to serve customers

• Automation of last mile strategies and support

• Drive productivity in daily task execution and management

People Management

• Alongside the CEO, build a motivated Operations team that will deliver on vision and strategy.

• Develop recruitment and talent management plans in line with the strategy.

• Implement effective remuneration, rewards, and benefits, that motivate staff (subject to necessary approvals).

• Lead the Operations team in a manner that empowers them to deliver excellent support services and maximizes value for money on investment from resources. 

• Manage unit culture and employee engagement.

• Provide effective direct leadership to reports through coaching, mentoring and management of performance.


• A minimum of a Bachelors degree and any additional certifications

• Proven experience for 10 years in large organization preferably FMCG, Oil & Gas retail network management with at least 5 years in senior leadership.

• Understanding of relevant business functions such as Sales, HR, Finance, marketing etc.

• Demonstrable competency in strategic planning and business development

• Working knowledge of data analysis and performance/operation metrics

• Working knowledge of IT/Business infrastructure and MS Office

• Outstanding organizational and leadership abilities

• Excellent interpersonal and public speaking skills

• Aptitude in decision-making and problem-solving

• An experienced and efficient leader

• Must have excellent people skills, business acumen and exemplary work ethics.

• Exposure to retail network and last mile sales operations.

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