FINACLE SUPPORT CONSULTANTS
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Job summary
Minimum 8+ years of hands-on experience supporting Finacle Core Banking System in a banking environment
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
8 years
Job descriptions & requirements
NATURE OF JOB
FULL TIME
INDUSTRY
STIPEND
KSHS. 150,000
JOB LOCATION
WESTLANDS
DUTIES AND RESPONSIBILITIES
System Support & Incident Management
Provide end-to-end support for the Finacle Core Banking System, ensuring maximum uptime and reliability
Investigate, diagnose, and resolve system incidents, errors, and performance bottlenecks
Perform root cause analysis (RCA) and implement preventive measures
Manage incident escalation and resolution within agreed SLAs
System Monitoring & Performance Optimization
Continuously monitor system performance, logs, and batch processes
Identify performance gaps and implement tuning and optimization strategies
Ensure smooth execution of End-of-Day (EOD), End-of-Month (EOM), and End-of-Year (EOY) processes
Proactively identify risks and implement mitigation measures
Change Management, Upgrades & Patch Deployment
Plan, coordinate, and execute Finacle upgrades, patches, and hotfix deployments
Conduct impact analysis and ensure proper testing before deployment
Collaborate with QA teams during UAT and production releases
Maintain rollback and contingency plans for system changes
Functional & Technical User Support
Act as the primary point of contact for Finacle-related queries and issues
Provide both functional (banking processes) and technical (system-related) support
Train end users and create user guides to enhance system adoption
Translate business requirements into system solutions
Integration & Interface Support
Support integrations between Finacle and third-party systems (e.g., payment gateways, mobile banking, ATM switches)
Troubleshoot interface failures and ensure seamless data flow across systems
Work with middleware and APIs where applicable
Data Integrity, Security & Compliance
Ensure accuracy, consistency, and integrity of banking data
Support audit processes and ensure compliance with regulatory standards
Implement and enforce system access controls and security protocols
Maintain audit trails and system logs
Documentation & Knowledge Management
Develop and maintain comprehensive system documentation
Document incidents, fixes, and standard operating procedures (SOPs)
Contribute to internal knowledge bases and continuous improvement initiatives
Vendor & Stakeholder Management
Liaise with Finacle vendor support teams for issue resolution and escalations
Collaborate with internal IT teams, operations, and business units
Provide regular system performance and incident reports to management
KEY REQUIREMENT SKILLS AND QUALIFICATION
Bachelor’s degree in Computer Science, Information Technology, or a related discipline
Minimum 8+ years of hands-on experience supporting Finacle Core Banking System in a banking environment
Strong exposure to Finacle architecture, modules, and customization
Strong knowledge of Finacle Core Banking System (Infosys Finacle)
Experience with Finacle scripting and customization, Oracle databases / SQL querying, Unix/Linux environments
Experience handling System upgrades & migrations, Patch management, Production support environments
Understanding of integrations (APIs, middleware, messaging systems)
HOW TO APPLY
If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.
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