Hospital Matron (Residential/Patient Welfare)

Key Responsibilities

• Supervise patients within the hospital wards and residential facilities to ensure a safe and orderly environment.
• Promote discipline, respect, and adherence to hospital rules and routines.
• Monitor patients' general welfare and promptly report any concerns to the relevant clinical team.
• Support the admission and orientation of patients into the facility.
• Ensure cleanliness, orderliness, and proper use of hospital accommodation and common areas.
• Encourage positive behaviour and foster a calm, supportive atmosphere for patient recovery.
• Address minor disputes among patients and escalate serious concerns to management where necessary.
• Keep records of incidents, observations, and patient welfare issues.
• Work closely with the nursing and clinical teams to support patients' overall well-being.
• Ensure patients comply with scheduled activities, meal times, visiting hours, and other hospital routines.

Qualifications & Experience

• Certificate or Diploma in Nursing, Community Health, Counselling, Social Work, Psychology, Caregiving, or a related field.
• Previous experience working in a hospital, rehabilitation centre, residential care facility, children's home, or similar institution will be an added advantage.
• Demonstrated ability to supervise and manage people in a residential setting.
• Strong interpersonal, communication, and conflict-resolution skills.
• Compassionate, patient, and emotionally mature, with the ability to handle challenging situations professionally.
• Honest, dependable, and willing to reside within or work flexible hours as required.