HEAD OF MEDICAL SERVICES

JOB TITLE HEAD OF MEDICAL SERVICES

NATURE OF JOB FULL TIME

INDUSTRY HOSPITAL

SALARY COMPETITIVE

JOB LOCATION EMBU

DUTIES AND RESPONSIBILITIES

Clinical Leadership and Service Oversight

·       Provide overall leadership and coordination of all clinical departments including Outpatient, Inpatient, Maternity, Theatre, and Laboratory services.

·       Ensure efficient delivery of integrated, high-quality healthcare services across all units.

·       Oversee clinical decision-making frameworks and promote evidence-based medical practice.

·       Guide development and implementation of clinical strategies aligned with hospital objectives.

 Quality Assurance and Clinical Governance

·       Develop, implement, and continuously review clinical policies, protocols, and Standard Operating Procedures (SOPs).

·       Establish and enforce clinical governance frameworks to ensure patient safety and service quality.

·       Monitor clinical outcomes and initiate corrective actions where necessary.

·       Lead infection prevention and control (IPC) programs and patient safety initiatives.

·       Drive continuous quality improvement programs and accreditation compliance.

Human Resource Leadership and Capacity Development

·       Supervise and provide leadership to Medical Officers, Specialists, Clinical Officers, and Nursing teams.

·       Conduct staff performance appraisals and support performance improvement plans.

·       Identify training needs and coordinate Continuous Medical Education (CMEs).

·       Promote teamwork, professionalism, and ethical medical practice across all clinical teams.

·       Support recruitment and onboarding of clinical staff in collaboration with HR.

Patient Care and Experience Management

·       Ensure delivery of safe, effective, and patient-centered care at all service points.

·       Develop and implement strategies to improve patient satisfaction and clinical outcomes.

·       Address patient complaints and clinical escalations promptly and professionally.

·       Strengthen communication between clinical teams and patients/families.

Resource and Budget Management

·       Participate in development and management of the clinical department budget.

·       Ensure efficient utilization of medical supplies, drugs, and equipment.

·       Work closely with administration to optimize resource allocation and reduce wastage.

·       Monitor inventory levels and support procurement planning for clinical needs.

Regulatory Compliance and Risk Management

·       Ensure all medical staff are properly licensed and compliant with regulatory requirements.

·       Ensure adherence to national healthcare laws, policies, and guidelines.

·       Maintain compliance with the Kenya Medical Practitioners and Dentists Council (KMPDC) standards.

·       Identify clinical risks and implement mitigation strategies.

Leadership, Reporting, and Stakeholder Engagement

·       Provide regular reports on clinical performance, quality indicators, and operational challenges.

·       Participate in senior management and board-level meetings as required.

·       Collaborate with internal departments and external stakeholders to enhance service delivery.

·       Lead crisis management and emergency response coordination when required.

KEY REQUIREMENT SKILLS AND QUALIFICATION

·       Bachelor of Medicine and Bachelor of Surgery (MBChB) from a recognized institution.

·       Master’s degree in Medicine (MMed), Public Health, Health Systems Management, or MBA is an added advantage.

·       Minimum of 5–7 years clinical experience, with at least 3 years in a senior management or supervisory role in a busy Level 4 or higher facility.

·       Must be registered and licensed by the Kenya Medical Practitioners and Dentists Council (KMPDC) with a valid practicing certificate.

·       Strong clinical leadership and decision-making skills.

·       Excellent communication and interpersonal abilities.

·       High level of integrity and ethical practice.

·       Financial and resource management skills.

·       Strong analytical and problem-solving abilities.

·       Ability to manage emergencies and high-pressure situations.

HOW TO APPLY

·       If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

·       Interviews will be carried out on a rolling basis until the position is filled.

·       Only the shortlisted candidates will be contacted.