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2 weeks ago

Job Summary

Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)

  • Minimum Qualification: Unspecified
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities as a Hotel Manager

1. Supervise work at all levels (receptionists, kitchen staff, restaurant, office employees, procurement, massage, gym and sauna) and set clear objectives.

2. Plan activities and allocate responsibilities to achieve the most efficient operating model.

3. Ensure availability of stock in the Shops/stores by preparing local purchasing and orders in time.

4. Maintaining inventory to ensure there are no variances and stock is maintained in good conditions

5. Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.

6. Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.

7. Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)

8. Overseeing schedules to make sure all departments have enough employees.

9. When workers fail to meet the company’s performance requirements, you are supposed to provide the evaluation exercise that can help employees improve their work

10. Working with security officers to promote a safe atmosphere for guests and staff.

11. Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.

12. Collaborate with inspectors to ensure that the facility meets all requirements.

13. Collaborate with hotel accountants to keep the accounting records up to date and accurate as well as identifying each department’s profitability.

14. Inspect facilities regularly and enforce strict compliance with health and safety standards.

15. Scheduling and overseeing maintenance and repairs in the hotel including hotel rooms and public areas.

16. Adhere to laid down hotel rules, regulations, procedures and policies.

17. Any other duty as may be assigned from time to time.

18. Sharing of reports

19. Any other duty as may be assigned from time to time.

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