Implementation & Support Engineer (ERP/Accounting Systems)

Job Description

Experience

• Minimum 3+ years of implementation experience (preferably in POS, Accounting, or ERP software).

• Strong background in both technical aspects and business process analysis within medium to large-scale projects.

Functional Areas

• Accounts

• Inventory

• Procurement

• MIS Reporting

Technical Skills

• Hands-on experience in implementing Point of Sales (POS) and Accounting software.

• Strong proficiency in SQL, databases, and reporting tools (preferably Crystal Reports).

• Good understanding of desktop client/server applications.

Key Skills

• Proven end-to-end lifecycle implementation experience in Accounting/ERP systems.

• Previous background as a Software Support Consultant, Implementation Engineer, or Business Analyst.

• Strong collaboration skills across teams, departments, and organizations.

• Excellent organizational, analytical, and problem-solving abilities.

• Strong communication and presentation skills.

• Willingness to travel locally and internationally.

• Flexibility to work in different shifts.

Responsibilities

• Install, configure, and troubleshoot software components both remotely and on-site.

• Assess client requirements, align them with project scope, and manage project plans and schedules.

• Ensure customer satisfaction through timely follow-up, responsiveness, and clear communication.

• Troubleshoot software, hardware, networking, and OS-related issues for global clients across different time zones.

• Handle customer calls professionally, providing appropriate solutions and guidance.

• Support a wide range of products and provide clear, non-technical explanations to users.

• Work closely with Solution Architects and Engagement Managers to identify client needs and ensure proper follow-up.

• Provide regular updates to Engagement Managers and clients, including implementation plans, support call documentation, and follow-up notes.

• Manage multiple clients, projects, and tasks simultaneously.

• Collaborate with development, testing, engineering, and sales teams to resolve customer issues and improve products.

• Contribute to knowledge sharing by creating technical documentation and expanding the knowledge base.