Operations & Fulfillment Associate

Job Type: Full-Time
Experience Level: Entry-Level / Early Career
Experience Required: 1–5 Years
Industry: Retail & E-Commerce

Job Summary

Our client, a rapidly growing retail and e-commerce brand offering a wide range of women’s, men’s, and kids’ fashion, beauty, cosmetics, wigs, and accessories, is seeking a detail-oriented and highly organized Operations & Fulfillment Associate. The ideal candidate will play a key role in ensuring smooth order processing, inventory accuracy, customer communication, and overall operational efficiency.

This role is perfect for someone who thrives in a fast-paced environment and is committed to delivering exceptional customer experiences.

Key Responsibilities

Order Fulfillment & Packaging

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• Pick, pack, and prepare customer orders according to premium packaging standards.
  
• Verify order accuracy before dispatch to minimize errors and returns.
  
• Coordinate with delivery partners and riders to ensure timely, accurate deliveries.
  

Customer Engagement & Support

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• Handle customer chats and DMs on WhatsApp, Instagram, and the website chat portal.
  
• Provide warm, prompt, and professional responses to inquiries and delivery follow-ups.
  
• Send order confirmations, receipts, and post-purchase messages (e.g., “Thank you for your order”).
  

Inventory Management & Supplier Coordination

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• Update inventory records daily and monitor low-stock levels.
  
• Contact suppliers to confirm availability, delivery timelines, and resolve discrepancies.
  
• Track inbound shipments and coordinate with shipping agents for timely deliveries.
  
• Conduct basic quality checks on new stock arrivals.
  

Operations & Website Oversight

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• Review the website daily to ensure product listings, photos, prices, and descriptions are accurate and live.
  
• Flag missing content or technical issues promptly.
  
• Ensure new items are uploaded correctly and on time.
  
• Maintain records of fulfillment activities, delivery logs, and order status updates.
  

Additional Responsibilities

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• Prepare weekly fulfillment reports (orders processed, delivery performance, inventory updates).
  
• Support marketing team during new product launches by ensuring product readiness online.
  
• Suggest improvements to enhance efficiency of fulfillment and logistics workflows.
  
• Coordinate across departments — marketing, tech, suppliers, customers, and riders — to ensure smooth operations.
  

Requirements & Qualifications

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• Bachelor’s Degree in Business, Supply Chain, Logistics, Operations, or related field.
  
• Experience in retail, e-commerce operations, or customer service is an added advantage.
  
• Strong organizational and multitasking skills.
  
• Proficiency with WhatsApp Business, Instagram, Google Sheets/Excel.
  
• Excellent communication (written & verbal) and customer-facing skills.
  
• High attention to detail and commitment to delivering quality work.
  
• Positive attitude, reliability, and the ability to thrive in a fast-moving start-up environment.
  

Application Process:

Qualified candidates are encouraged to submit their resume and a cover letter outlining their experience and qualifications to careers@orchidhr.co.ke by 27th December 2025