PHARMACEUTICAL TELESALES

A. Sales Generation & Customer Outreach 

· Conduct outbound sales calls to wholesalers, distributors, pharmacies, hospitals and institutions. 

· Receive inbound calls and professionally process customer orders. 

· Build long-term customer relationships that encourage repeat orders. 

B. Customer Relationship Management 

· Maintain accurate customer contact lists, call logs on the system. 

· Follow up on pending orders and deliveries. 

· Handle customer concerns / complaints and escalate complex issues for resolution. 

C. Product Knowledge & Market Awareness 

· Maintain up-to-date knowledge of pharmaceutical products, strengths and therapeutic categories. 

· Provide customers with accurate technical and product-related information. 

D. Order Processing & Documentation 

· Coordinate with warehouse and delivery teams for dispatch and fulfilment. 

· Track and update customers on order progress and expected delivery timelines. 

· Maintain complete records including call sheets, order logs, and sales documentation. 

E. Reporting & Performance Monitoring 

· Prepare daily and weekly tele sales activity reports. 

· Share customer feedback, competitor activity, and market insights. 

· Support sales forecasting based on call trends and customer buying patterns. 

· Customer complaints & Goods returned – Receiving, logging, investigating, resolving and documenting all product-related complaints, ensuring all quality issues are identified and addressed through root cause analysis & Corrective & Preventive Actions (CAPA), involving QA / Regulatory, and requiring timely, documented feedback to the customer, with records kept for specified periods.

F. Compliance & Quality Standards 

· Ensure communication aligns with pharmaceutical regulatory standards. 

· Adhere to internal SOPs on pricing, documentation, and promotional communication. 

· Uphold ethical pharmaceutical sales and customer engagement practices. 

Qualifications & Experience 

· Diploma in Pharmacy, Pharmaceutical technology and Enrolled with Pharmacy & Poisons Board & with the professional body.

· Experience in pharmaceutical tele sales or medical sales is an added advantage. 

· Strong verbal communication, persuasion, and negotiation skills. 

· Proficiency in MS Office. 

· High professionalism, customer service, and detail orientation.