Sales Executive (Pharmaceutical)

1. Sales Operations & Revenue Management

• Lead daily telesales operations to achieve approved monthly and quarterly revenue targets.
• Allocate customer portfolios, regions, and daily calling priorities to telesales staff.
• Monitor call volumes, conversion rates, order values, and sales productivity.
• Drive upselling and cross-selling initiatives within approved product and pricing frameworks.

2. Order Processing, Pricing & Sales Accuracy

• Oversee quotation preparation to ensure accuracy, completeness, and compliance with approved pricing.
• Ensure all orders raised align with confirmed stock availability and approved delivery timelines.
• Prevent overselling, price deviations, and unrealistic customer commitments.
• Ensure proper documentation of all sales transactions to support dispatch, invoicing, and audit requirements.

3. Customer Relationship & Service Management

• Manage key wholesale, institutional, and high-value customer accounts.
• Handle escalated customer complaints relating to pricing, stock availability, delivery delays, or documentation.
• Maintain professional, ethical, and solution-oriented engagement with customers at all times.
• Strengthen customer trust through consistent, transparent communication.

4. Cross-Functional Coordination & Internal Alignment

• Work closely with the Procurement Officer to align sales demand with procurement planning and stock availability.
• Coordinate with the Warehouse & Inventory Manager to prioritize urgent or high-value orders.
• Liaise with the Accountant / Finance Manager on payment confirmations, credit accounts, and overdue balances.
• Coordinate with the Logistics & Delivery Supervisor to align delivery schedules with customer expectations.

5. Sales Reporting & Market Intelligence

• Prepare daily, weekly, and monthly sales performance reports.
• Provide management with insights on customer demand patterns, competitor pricing, and market trends.
• Flag operational constraints affecting sales performance early and objectively.

6. Team Leadership, Supervision & Discipline

• Supervise, coach, and mentor telesales executives to improve performance and adherence to procedures.
• Enforce compliance with sales processes, working hours, ethical standards, and documentation requirements.
• Participate in performance reviews, training, and corrective action processes where necessary.

• Diploma or Bachelor’s Degree in Business, Sales, Marketing, or a related field.
• Minimum 4–6 years’ experience in telesales or B2B sales, preferably within pharmaceuticals, FMCG, or distribution.
• At least 1–2 years’ experience in a supervisory or team lead role.
• Strong customer handling, negotiation, and communication skills.
• Familiarity with ERP, inventory, or order management systems is an added advantage.

CORE COMPETENCIES

• Sales leadership and performance management
• Revenue growth with pricing discipline
• Order accuracy and documentation control
• Customer relationship management
• Cross-functional coordination
• Market analysis and reporting
• Ethical judgment and accountability
• Decision-making under pressure