RELATIONSHIP OFFICER / COLLECTOR.

Roles and responsibilities:

• Processing of loans for new and existing clients.

• Due diligence including background checks, checking authenticity of collaterals,

search, IDs, Work place, premise/business visits, Logbooks, Titles, Receipts,

• Previous Lenders, CRB, IPRS.

• Provision of Account Statements.

• Maintenance of the income and expenditure file.

• Overall management including entries and records of new and existing clients on a

daily basis.

• Conducting market research for development of new products.

• Preparation of daily reports as needed.

• Maintenance of organization database and software for security purposes.

• Coordinate disposal and sale of repossessed cars.

• Coordinate repair of all office vehicles, management and maintenance of the asset (Motor vehicles, Land, Laptops, Titles etc.) register.

• Plan and implement sales.

• Customer retention and development.

• Monitoring of new and existing portfolios.

• Management and monitoring of delinquency.
  

  Manage sales and marketing resources according to the agreed budget.

• Delivery on customer care services.
  

  Other tasks/projects as assigned.

ROLE REQUIREMENTS:

• Must have at least 2 years past experience in collection/ the above role.

• Must have Strong communication and presentation skills

• Must have Fine-tuned telephone etiquette

• Must have excellent negotiation skills

• Must be a quick learner with the ability to prioritize, take ownership and ensure projects and tasks are completed to a high-quality standard

• Must be proficient in Ms Office skills, Ms Word, PowerPoint and excel

• Must be a highly motivated and proactive team player

• Must have ability to work independently

• Must have product knowledge in collection

• Must be discerning, attentive and thorough.

• Must be Male aged between 28-38yrs

• Must have strong command of written and spoken English required

• Must have excellent organizational, planning, prioritizing and interpersonal skills required