Money Laundering Reporting Officer (MLRO) & Branch Operations Manager

JOB SUMMARY

The role holder will coordinate the Company’s AML/CFT/CPF compliance, daily branch operations and routine office administration. This is a hands-on combined role within a small, regulated money remittance business.

•      Serve as the Company’s designated MLRO and coordinate routine communication and reporting with the CBK, FRC and other relevant authorities.

•      Maintain AML/CFT/CPF policies, records, compliance reports and regulatory deadlines.

•      Review unusual or suspicious transactions and make the necessary internal escalations or regulatory reports.

•      Oversee customer due diligence, sanctions and PEP screening, transaction monitoring and record retention.

•      Coordinate daily remittance and foreign exchange operations, including transaction verification, cash controls, reconciliations and end-of-day reporting.

•      Supervise teller and customer service activities and ensure compliance with approval limits and maker-checker controls.

•      Coordinate routine office administration, customer complaints and the daily work of the branch team.

•      Support audits, regulatory inspections, staff training and implementation of corrective actions.

•      Escalate material compliance, fraud, operational or security concerns to Senior Management or the Board.

•      Diploma or bachelor’s degree in Banking, Finance, Accounting, Commerce, Law or another relevant field.

•      At least three years’ relevant experience in money remittance, forex bureau, banking, payments, microfinance or another regulated financial institution.

•      Practical experience in AML compliance, customer due diligence, transaction monitoring or regulatory reporting.

•      Previous MLRO, Compliance Officer or branch operations experience is preferred.

•      Working knowledge of Kenyan AML/CFT/CPF and money remittance regulatory requirements.

•      Experience dealing with the CBK or FRC is an advantage.

•      Professional AML or compliance certification is an advantage but is not mandatory.

•      High integrity, confidentiality and professional judgment.

•      Strong attention to detail, numerical and reconciliation skills.

•      Good communication, customer service and team coordination skills.

•      Able to work independently and manage both compliance and operational responsibilities.