Relationship Officer(Loan Officer)

𝗥𝗲𝗽𝗼𝗿𝘁𝘀 𝘁𝗼: Operations Manager

𝗘𝗺𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗧𝘆𝗽𝗲: Full-time

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻s: Mwea, Marakwet East, Eldama Ravine

𝗦𝗮𝗹𝗮𝗿𝘆: Kes. 25,000

𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝗦𝗹𝗼𝘁𝘀: 4

𝗦𝘂𝗺𝗺𝗮𝗿𝘆:

On behalf of our client, a microcredit/microfinance based in Kirinyaga County, we are looking to hire a Relationship Officer. The candidate should have a track record of high sales performance within a microcredit or microfinance setup. They will be responsible for managing sales and marketing, ensuring a high standard of customer service to ensure optimum productivity and maintain a high-performing portfolio.

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:

 •Identifying both prospective and existing clients needs and match them with the company's solutions to grow the business 

 •New client’s acquisition 

 •Properly educating the clients on our product terms and conditions 

 •Ensuring that loans sizes and terms are geared towards the borrower’s present repayment capability. 

 •Analyzing business activities to identify and avoid funding high risk ones.

 •Analyzing seasons with difficulties in loan repayment and taking steps to minimize risk exposure 

 •Build a good self and company reputation to grow customer loyalty 

 •Always ensuring you have polished first contacts/impressions with clients. 

 •Being respectful and diligent when dealing with people 

 •Being effective in handling customer concerns

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:

 •Bachelor’s degree/Diploma in any business-related course 

 •𝗠𝗨𝗦𝗧 have a minimum of 2 years of experience in a similar role from a microfinance or microcredit Industry 

 •Strong negotiation and communication skills. 

 •Ability to handle difficult conversations tactfully. 

 •Knowledge of revolving credit products and financial services regulations. 

 •Proficiency in data analysis and collection software. 

 •Commitment to ethical practices and customer service excellence.