Restaurant Supervisor

Operational Management

· Supervise front-of-house operations and coordinate with kitchen staff during service

· Ensure smooth day-to-day restaurant operations

· Manage staff schedules and shift allocations

· Monitor service flow to ensure timely food and beverage delivery

· Oversee opening and closing procedures

· Ensure cleanliness and organization of dining and service areas

· Handle customer issues and support staff during busy service periods

· Ensure compliance with health, safety, and hygiene regulations

Quality & Service Management

· Ensure food presentation, portioning, and taste meet established standards

· Monitor service quality and staff performance

· Inspect cleanliness of dining areas, utensils, and equipment

· Ensure adherence to standard operating procedures (SOPs)

· Handle customer feedback and implement improvements

· Conduct routine inspections of service and kitchen areas

· Ensure consistency in overall customer experience

· Train all staff on SOPs and service standards

Profitability Management

· Monitor daily sales and support achievement of revenue targets

· Control operational costs including labor and wastage

· Assist in inventory management and stock control

· Reduce waste and improve operational efficiency

· Support upselling and promotion of high-margin items

· Assist in budgeting and financial reporting

· Ensure optimal use of resources to maximize profitability

Key Performance Indicators (KPIs)

 Compliance

· SOP adherence (%)

· Hygiene & food safety score (%)

· Temperature compliance (%)

· Checklist completion rate (%)

· Number of non-compliance incidents

 Service Quality Management

· Service time

· Order accuracy (%)

· Guest satisfaction score (%)

· Complaint resolution time

· Table turnover time

Profitability Management

· Total revenue / sales

· Profit margin (%)

· Food cost (%)

· Other controllable costs (%)

Working Relationships

· Works closely with Restaurant Manager, Kitchen Team, and Service Staff

· Coordinates across departments to ensure smooth and profitable operations