2 months ago
Job Summary
The purpose of this role is to drive the presentation and sales of CS Jewelry and Decoration products, ensuring the achievement of both sales targets and qualitative objectives. This includes maintaining high standards of service quality, ensuring an appealing store environment, and aligning all activities with the company’s strategy and policies. The role plays a key part in enhancing customer experience, brand visibility, and overall business performance.
- Minimum Qualification : Bachelors
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Location:
TWO RIVERS MALL / SARIT CENTRE / YAYA CENTRE / WESTGATE SHOPPING CENTRE
(Consultants should be flexible to work in any of the four locations, preference will be accommodated where possible, however it is made clear that you may be asked to work in any of the 4 x Nairobi locations based on needs of each store from time to time)
Education:
Degree or Diploma in business related courses preferably Sales and Marketing
Relevant Previous Experience:
1-2 years of experience in retail, with a strong background in sales, brand ambassadorship, and merchandising.
Proven ability to support advertising and promotional efforts, enhancing brand visibility and market presence.
Strong negotiation and presentation skills, with the ability to effectively communicate and engage stakeholders.
Business Understanding:
Should understand,
1.Understanding the importance of customer satisfaction in driving repeat business and achieving sales targets.
2.Awareness of basic retail operations, including sales processes, stock management, and store presentation.
Knowledge:
Functional Skills:
1.Strong customer service orientation with a focus on meeting customer needs and ensuring satisfaction.
2.Knowledge of basic sales techniques and ability to engage customers to drive purchases.
3.Ability to maintain a visually appealing store through proper merchandising and regular cleaning.
4.Knowledge of the products sold in the store, including features, benefits, and promotions.
5.Ability to accurately process payments, handle cash, and manage transactions
Generic Skills:
1.Good understanding of numbers to manage sales transactions and assist with stock levels
2.Proficiency with Microsoft Office tools, especially Word and Excel, for store-related administrative tasks.
3.Willingness to learn and adapt to new tools and software relevant to sales transactions or inventory management.
4. Ability to work effectively as part of a team, contributing to overall store performance
Behavioral Skills:
1.An engaging and approachable personality to make customers feel comfortable and valued.
2.Ability to stay composed and focused, even during busy times or when handling multiple tasks.
3.Clear verbal communication skills to interact with customers, colleagues, and managers.
4.A dependable and trustworthy employee, always on time for shifts and committed to the role.
5.An eye for detail to ensure the store is consistently well-maintained, products are correctly displayed, and sales processes run smoothly.
Critical Non-Negotiable attributes
1.Minimum 6 months of experience in retail or customer service, with a focus on sales and customer interaction.
2.Familiarity with POS systems or ERP tools, or the ability to quickly learn new systems.
3.Strong communication skills in both local language and English, with the ability to engage and build rapport with customers.
4.Ability to work towards and achieve sales targets while maintaining excellent service standards.
5.Strong attention to detail for accurate transaction processing, inventory management, and store presentation.
6.Team player with a positive attitude, willing to contribute to a collaborative and efficient work environment.
Reporting Manager
(the role this position reports to)
Operations Manager
General Store Opening Times
MON – SUN: including public holidays, 10:00 – 19:00 (Each staff member receives 1 rest day per week between MON-THURS) Store opening times may vary from location to location. For stores with longer operational hours, a shift system will be in place.
Key Responsibilities
1.Present and sell CS Jewelry and Decoration products to meet sales and qualitative objectives, including service quality and store appearance.
2.Spend maximum time on the shop floor, serving and consulting with customers.
3.Apply Swarovski consumer service standards to exceed customer expectations.
4.Build and maintain relationships with customers, expanding the customer base.
5.Gather customer feedback on products and services, providing relevant insights to the Line Manager.
6.Advise the Line Manager on stock issues and assist in stock audits.
7.Execute back-office duties and assist in warehousing operations as needed.
8.Implement and maintain visual merchandising standards according to company guidelines, ensuring an appealing store presentation.
9.Continuously identify opportunities for improvement and share suggestions with the Line Manager.
10.Cooperate with team members to maintain a positive working environment and achieve team goals.
11.Adherent to CS procedures, regulations, and training protocols to ensure operational efficiency.
Typical Tasks (indicative but not exhaustive)
1.Receive and process customer transactions including cash, credit card, and mobile payments, ensuring accuracy.
2.Assist with daily sales reconciliation, ensuring that quantities and values match with the sales records and stock inventory.
3.Provide customer service by offering product recommendations, answering inquiries, and addressing concerns to ensure customer satisfaction.
4.Maintain the store’s appearance by ensuring displays are well-arranged, clean, and visually appealing according to brand guidelines.
5.Manage stock levels by assisting in inventory checks, ensuring products are stocked appropriately, and reporting any discrepancies to the Line Manager.
6.Monitor and replenish low-stock items, keeping track of product availability and informing management of stock issues.
7.Assist in store promotions, ensuring that sales materials, displays, and signage align with current campaigns or seasonal promotions.
8.Support team members in various tasks, including cleaning, organizing, and setting up new product displays as needed.
9.Participate in regular training sessions to stay updated on product knowledge and sales techniques.
10.Ensure adherence to company policies and procedures, including following the correct cash handling and reporting processes.
Interface With Internal Customers:
1)HR Team
2)Sales Team
3)All Directors
With External Customers: N/A
1)External Auditors
2)Customers
3)Banks
Typical KPIs
1.Achieve monthly sales targets of 15% growth on L4L turnover, Value per ticket of min. 40,000, pieces per ticket of average 1.75
2.Maintain store cleanliness, ensuring shelves and displays are tidy, organized, and visually appealing always.
3.Achieve a minimum conversion rate of 30%, turning 30% of walk-ins into paying customers.
4.Ensure Zero discrepancy in monthly stock counts and inventory records.
5.Maintain 100% accuracy in cash and card transactions, with zero errors in processing payments.
6.Ensure 100% compliance with store layout and visual merchandising standards during weekly audits.
7.Ensure punctuality in reporting and timely store opening, adhering to the set opening hours and schedule.
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