SALES EXECUTIVE

Key ResponsibilitiesBusiness Development & Lead Generation

• Identify and pursue new business opportunities within freight forwarding, logistics, clearing, and forwarding services.
• Generate leads through networking, referrals, cold calling, and market research.
• Schedule client meetings and presentations to promote company services.
• Assist in preparing quotations, proposals, and service agreements.
• Support the achievement of monthly and quarterly sales targets.

Client Relationship Management

• Build and maintain relationships with existing and prospective clients.
• Follow up on client inquiries and service requests.
• Ensure high levels of customer satisfaction and retention.
• Identify opportunities to upsell and cross-sell company services.

Market Research

• Monitor market trends and competitor activities.
• Gather information on potential customers and emerging business opportunities.
• Maintain awareness of trade activities involving China, India, and East Africa.

Operational Coordination

• Liaise with operations teams to ensure timely service delivery.
• Assist clients in understanding shipping, customs clearance, and logistics processes.
• Ensure customer requirements are communicated effectively to relevant departments.

Reporting

• Maintain accurate records of leads, client interactions, and sales activities.
• Prepare weekly sales activity reports.
• Update CRM and customer databases regularly

Requirements

• Diploma or Bachelor’s Degree in Business, Marketing, Logistics, Supply Chain Management, International Trade, or a related field.
• Minimum of 4 years’ experience in sales, business development, logistics, clearing and forwarding, or customer relationship management.
• Basic understanding of freight forwarding and logistics operations.
• Familiarity with KRA customs procedures and import/export processes is an added advantage.
• Strong communication, negotiation, and relationship-building skills.
• Self-motivated and target[u1] -driven.
• Proficiency in Microsoft Office applications.

Key Competencies

• Sales and lead generation skills.
• Customer relationship management.
• Communication and presentation skills.
• Networking and business development.
• Problem-solving ability.
• Commercial awareness.
• Ability to work independently and meet targets.