IN-STORE SALES REPRESENTATIVES – NAIROBI
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Job summary
The role is suited for individuals passionate about fashion and customer service, with the ability to promote and sell products, deliver an exceptional shopping experience, manage stock within the assigned store, build strong customer relationships, and consistently achieve sales targets in a fast-paced retail environment.
Min Qualification:
Certificate
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nairobi, Kenya
Job descriptions & requirements
Our client, a leading Kenyan fashion and lifestyle retail brand, is seeking to recruit stylish, confident, and customer-focused In-Store Sales Representatives to join its growing retail
team. The role is suited for individuals passionate about fashion and customer service, with the ability to promote and sell products, deliver an exceptional shopping experience, manage stock within the assigned store, build strong customer relationships, and consistently achieve sales targets in a fast-paced retail environment.
Key Responsibilities & Duties
Customer Experience
Welcome and assist customers in a professional and friendly manner
Understand customer preferences and recommend suitable products
Maintain high standards of personal grooming and store presentation
Sales Performance
Achieve daily, weekly, and monthly sales targets
Promote products confidently and effectively
Upsell and cross-sell to maximize sales value
Customer Relationship Management
Follow up with customers after purchase
Inform clients about new arrivals, promotions, and special offers
Build long-term relationships to encourage repeat business
Transactions & Loyalty Program
Process payments accurately using the POS system
Enroll customers into the loyalty program and explain benefits
Stock & Store Management
Monitor stock levels in the assigned store
Ensure merchandise is properly arranged and displayed
Sales Reporting & Feedback
Provide feedback on customer preferences and buying trends
Explain monthly sales performance and challenges
Support management in improving store performance
Qualifications
Certificate, Diploma, or Degree in Business, Sales, Marketing, or related field
1–2 years’ experience in retail sales or customer service preferred
Experience in fashion retail will be an added advantage
Key Competencies
Excellent communication and interpersonal skills
Strong sales and persuasion ability
Customer-service oriented
Well-groomed and presentable
Ability to meet and exceed targets
Basic computer / POS knowledge
Good organization and attention to detail
Application Guidelines
Interested candidates should submit their CV and a profile picture to: crosswordtalent@gmail.com with the subject line In-Store Sales Representative.
Application will be viewed on a rolling basis until the positions are filled.
Only shortlisted candidates will be contacted.
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