Senior Exports Supervisor M/F

ABOUT THE COMPANY

Africa Global Logistics Kenya provides economic operators in Kenya with logistics solutions in all industries that drive the country's economic activity.

JOB SUMMARY

The Senior Exports Supervisor is responsible for supervising the day-to-day export operations, ensuring efficient service delivery, regulatory compliance, operational excellence, and high customer satisfaction. The role coordinates export activities, supports business development initiatives, monitors team performance, and ensures timely execution of all export processes in line with company standards and customer expectations.Operational SupervisionSupervise daily export operations to ensure timely execution of customer requirements.Coordinate documentation, customs clearance, shipping, transport, and warehouse activities.Monitor operational KPIs and implement corrective actions where required.Escalate operational risks and service issues promptly.Client Service & Relationship ManagementMaintain strong relationships with existing clients and ensure service excellence.Resolve customer concerns within agreed service levels.Conduct client service reviews and support customer retention initiatives.Support tariff reviews and implementation.Regulatory & ComplianceEnsure compliance with customs regulations, KRA requirements, and company procedures.Coordinate submission of bond returns and statutory documentation.Support internal and external audits.Ensure documentation, accuracy and process compliance.Reporting & Performance MonitoringPrepare daily, weekly, and monthly operational reports.Monitor departmental KPIs and productivity.Analysis operational trends and recommend improvements.Maintain accurate operational records.Business Development SupportSupport the identification of new business opportunities.Prepare quotations and operational proposals.Participate in customer visits where required.Support implementation of new customer accounts.Team LeadershipSupervise, coach and develop the exports team.Allocate work and monitor productivity.Conduct performance discussions and provide continuous feedback.Identify training needs and support capability development.Drive adherence to company policies and operational standards.Continuous ImprovementIdentify opportunities to improve efficiency and reduce operational costs.Champion process improvement initiatives.Support implementation of operational excellence projects.ProfileBachelor's degree in International Business, Logistics, Supply Chain, or a related field.4 years of experience in export operations.3 years managing a team at a supervisory level

REQUIRED SKILLS

Logistics planning and management, Cargo loading and fixing, Import and export documents, Customer relations

REQUIRED EDUCATION

Bachelor's degree