Or your alerts
Skills Assessment
New
2 weeks ago

Job Summary

Do you love solving technical problems? We are seeking a Technical Support Officer to provide timely and effective technical support for IT systems and ensure the smooth operation of production systems. This is a 24x7 rotating shift-based role.

  • Minimum Qualification: Bachelors
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Main Tasks and Responsibilities

·       System Monitoring and Incident Response for implementing monitoring solutions to track system health, performance, and availability.

·       Proactively monitor systems, identify issues, and respond to incidents promptly, working to minimize downtime and mitigate impacts.

·       Manage and respond to incidents according to established protocols and timelines, ensuring minimal disruption to business operations.

·       Communicate with third-party vendors or software providers to report issues, request support, and seek assistance with complex problems.

·       Collaborate with the security team to ensure applications are in compliance with security policies and best practices.

·       Collaborate with the development team to enhance system reliability and performance.

·       Provide timely and effective technical assistance to end-users, either via phone, email, chat, or in-person. Guide users through troubleshooting steps, answer questions, and offer solutions to their problems.

·       Work closely with software development teams to communicate user feedback, report bugs, and suggest improvements for applications.

·       Document troubleshooting procedures, resolutions, and maintaining a knowledge base for future reference.



Education and Experience

·       ICT bachelor’s degree, or IT related courses (Recent Graduates are welcome to apply)

 

Beneficial:

·       Experience with JIRA ticketing.

·       Background with Jenkins and SQL.



Key Competencies

·       Must be able to communicate effectively in English, both written and oral

·       Must be willing to work on rotating shifts that will cover 24x7 support including during weekends/public holidays

·       Being thorough and meticulous in issue analysis and resolution to ensure that problems are fully addressed.

·       Can work with minimal supervision and ability to multi-task

·       Proficiency in documenting troubleshooting procedures, resolutions, and maintaining a knowledge base for future reference.

·       Effective time management skills to handle multiple support requests and incidents simultaneously, prioritizing tasks appropriately.

·       Compliance and Integrity: Adherence to company policies and a valid Certificate of Good Conduct.

Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Lorem ipsum dolor (Location) Lorem ipsum KES Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum KES Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum KES Confidential

Job Function : Lorem ipsum

1 year ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Report Job
Please fill out the form below and let us know more.
Share Job Via Sms
Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Preview CV