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Customer Service & Support Jobs in Kenya

61 Jobs Found

The customer service and support sector offers a diverse range of opportunities, with 61 current job vacancies. While hiring demand appears steady, the sector provides roles like COLLECTIONS AGENT, Client Relations Officer - Eldoret, Nairobi, and Customer Service Officers (2 Positions), showcasing the variety of positions available. These roles are concentrated in key cities, with Nairobi being a hub for many of these vacancies.

Salary & Benefits

Among roles that advertise a salary, typical pay ranges from KES 30,000 to KES 30,000 per month. Senior positions can earn upwards of KES KSH 45,000, reflecting the importance of experience in compensation. Common benefits often include a competitive base salary, potential equity packages, and high commissions, appealing to a diverse workforce.

Skills & Experience

A diploma is the most common requirement, with bachelors also accepted. Key tools for the field include CRM systems, ensuring proficiency in customer relationship management. Essential soft skills include communication, problem-solving, and attention to detail. Most roles ask for 2 years of experience, with some requiring 3 years, and positions are mainly at mid level.

Key Responsibilities & Tasks

Junior roles typically involve tasks like responding to customer queries, ensuring effective customer support. These positions focus on addressing customer needs and queries efficiently. Senior roles, on the other hand, require managing and leading teams, strategizing customer interactions, and improving service protocols to enhance the customer experience.

Industries & Companies

The top industries actively recruiting include IT & telecoms, advertising, media & communications, and recruitment. Employers like BrighterMonday Consulting and Influx are particularly active, with listings spread across numerous organisations. This distribution indicates a healthy demand for customer service professionals across different sectors.

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Employd Staffing Solutions Ltd

Nairobi Full Time KSh 15,000 - 30,000

Customer Service & Support

4 weeks ago

Employd Staffing Solutions Ltd

Are you passionate about customer service and retail? We are looking for an energetic and friendly Shop Attendant to join our team, assist our customers, and keep our store looking its best.

Easy apply

Hal Libaax Limited

Kenya Contract KSh 30,000 - 45,000

Customer Service & Support

4 weeks ago

Hal Libaax Limited

Generate qualified opportunities for 1TechSupport's offshore helpdesk, managed services, technical support, and field dispatch offerings.

Easy apply

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JAWABU HR CONSULTANCY SERVICES LIMITED

Rest of Kenya Full Time KSh 45,000 - 60,000

Customer Service & Support

4 weeks ago

JAWABU HR CONSULTANCY SERVICES LIMITED

We are seeking a highly organized and detail-oriented Customs Clearance Officer to join our team. The successful candidate will be responsible for coordinating and managing import and export customs clearance processes, ensuring compliance with Kenyan customs regulations, and facilitating the timely clearance of cargo.

Easy apply

JAWABU HR CONSULTANCY SERVICES LIMITED

Nairobi Full Time KSh 45,000 - 60,000

Customer Service & Support

4 weeks ago

JAWABU HR CONSULTANCY SERVICES LIMITED

This position supports management and regional sales teams by coordinating sales follow-up, maintaining customer information, monitoring store progress, preparing reports, managing WhatsApp communications, and ensuring smooth operational coordination.

Easy apply

JAWABU HR CONSULTANCY SERVICES LIMITED

Nairobi Full Time KSh 45,000 - 60,000

Customer Service & Support

4 weeks ago

JAWABU HR CONSULTANCY SERVICES LIMITED

A fast-growing Renewable Energy and Energy Storage Company is expanding its operations in Kenya and is seeking a reliable, organized, and safety-conscious Warehouse Keeper / Forklift Operator to support our warehouse operations. This role is ideal for an experienced warehouse professional with proven forklift operating

Easy apply

Pam Nail Art

Nairobi Full Time KSh 15,000 - 30,000

Customer Service & Support

1 month ago

Pam Nail Art

A Salon Customer Care representative is responsible for creating a positive experience for clients by providing friendly and professional service. Key duties include welcoming customers, scheduling appointments, answering phone calls and messages, handling inquiries and complaints, processing payments, maintaining customer records, promoting salon.

Easy apply

POWERVISION CONSULTANCY

Nairobi Full Time KSh 150,000 - 200,000

Customer Service & Support

1 month ago

POWERVISION CONSULTANCY

Our client a leading supplier of Ready-Mix Concrete and construction materials, is seeking to recruit a highly experienced, commercially minded, and customer-focused professional to join our team as a Commercial & Customer Service Manager. Send application to jobs@powervision.co.ke

Easy apply

AFRICAN LABOUR SOLUTIONS

Nairobi Full Time Confidential

Customer Service & Support

1 month ago

AFRICAN LABOUR SOLUTIONS

General Purpose Our client, a medical clinic, is seeking to hire a Customer Experience & Billing Assistant who will be responsible for managing patient interactions, maintaining accurate records, and ensuring smooth billing processes.

Easy apply

Sportswave Group

Nairobi Part Time USD 150 - 300

Customer Service & Support

1 month ago

Sportswave Group

Attending Live Matches and update statistics via mobile application

Easy apply

Zevra Gray Ltd

Nairobi Full Time KSh 15,000 - 30,000

Customer Service & Support

1 month ago

Zevra Gray Ltd

Zevra Gray Limited is seeking a proactive, customer-focused Customer Service Agent to support users of our digital lending platform. The successful candidate will be responsible for assisting customers throughout their lending journey, resolving inquiries, handling complaints, providing product information, and ensuring an excellent customer exp

Easy apply

Implex Engineering Company Ltd

Kenya Contract KSh 15,000 - 30,000

Customer Service & Support

1 month ago

Implex Engineering Company Ltd

A solar sales representative is an energy consultant who educates homeowners or businesses on renewable energy and sells tailored solar power systems. They drive lead generation, conduct technical site assessments to calculate system sizes, and present personalized financial proposals emphasizing long-term cost savings, ROI, and other benefits

Easy apply

Studio Twenty Two Agencies (ABELA) LIMITED

Nairobi Full Time KSh 15,000 - 30,000

Customer Service & Support

1 month ago

Studio Twenty Two Agencies (ABELA) LIMITED

We are seeking a detail-oriented and customer focused sales cashier to join our team. The ideal candidate will combine prior sales experience with a relevant degree to bring analytical and relationship building skills to the retail floor. In this role you will be the final point of contact for our customers.

Easy apply

Job Whisper

Nairobi Full Time KSh 30,000 - 45,000

Customer Service & Support

1 month ago

Job Whisper

We are looking for a creative and technically proficient Photographer to join our creative team. In this role, you will be responsible for producing high-quality visual content that brings our clients' brands to life.

Easy apply

VIKMAC AJIRALINK AGENCY LTD

Outside Kenya Full Time KSh 45,000 - 60,000

Customer Service & Support

1 month ago

VIKMAC AJIRALINK AGENCY LTD

The Supermarket Worker supports the daily operations of the supermarket by assisting customers, stocking shelves, organizing products, maintaining cleanliness, and ensuring excellent customer service.

Easy apply

Early Hr Consultants

Nairobi Full Time KSh 15,000 - 30,000

Customer Service & Support

1 month ago

Early Hr Consultants

Our client, an online and offline betting company is looking for Customer Service/Telesales personnel, who will be responsible for client relationships, as well as tele calling new and prospective clients.

Easy apply

Futureinno Digital Tech Limited

Kenya Full Time KSh 15,000 - 30,000

Customer Service & Support

1 month ago

Futureinno Digital Tech Limited

As an Outbound Sales Representative, you will drive customer acquisition through a combination of voice calls and digital channels (WhatsApp & SMS). Your primary objective is to guide potential customers to download our official app and complete the registration process. The core KPI for this role is "Valid App Registrations." You must strictly adh

Easy apply

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