Customer Service & Support Jobs in Kenya
The customer service and support sector offers a diverse range of opportunities, with 61 current job vacancies. While hiring demand appears steady, the sector provides roles like COLLECTIONS AGENT, Client Relations Officer - Eldoret, Nairobi, and Customer Service Officers (2 Positions), showcasing the variety of positions available. These roles are concentrated in key cities, with Nairobi being a hub for many of these vacancies.
Salary & Benefits
Among roles that advertise a salary, typical pay ranges from KES 30,000 to KES 30,000 per month. Senior positions can earn upwards of KES KSH 45,000, reflecting the importance of experience in compensation. Common benefits often include a competitive base salary, potential equity packages, and high commissions, appealing to a diverse workforce.
Skills & Experience
A diploma is the most common requirement, with bachelors also accepted. Key tools for the field include CRM systems, ensuring proficiency in customer relationship management. Essential soft skills include communication, problem-solving, and attention to detail. Most roles ask for 2 years of experience, with some requiring 3 years, and positions are mainly at mid level.
Key Responsibilities & Tasks
Junior roles typically involve tasks like responding to customer queries, ensuring effective customer support. These positions focus on addressing customer needs and queries efficiently. Senior roles, on the other hand, require managing and leading teams, strategizing customer interactions, and improving service protocols to enhance the customer experience.
Industries & Companies
The top industries actively recruiting include IT & telecoms, advertising, media & communications, and recruitment. Employers like BrighterMonday Consulting and Influx are particularly active, with listings spread across numerous organisations. This distribution indicates a healthy demand for customer service professionals across different sectors.
Employd Staffing Solutions Ltd
Customer Service & Support
4 weeks ago
Are you passionate about customer service and retail? We are looking for an energetic and friendly Shop Attendant to join our team, assist our customers, and keep our store looking its best.
4 weeks ago
Generate qualified opportunities for 1TechSupport's offshore helpdesk, managed services, technical support, and field dispatch offerings.
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JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
4 weeks ago
We are seeking a highly organized and detail-oriented Customs Clearance Officer to join our team. The successful candidate will be responsible for coordinating and managing import and export customs clearance processes, ensuring compliance with Kenyan customs regulations, and facilitating the timely clearance of cargo.
JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
4 weeks ago
This position supports management and regional sales teams by coordinating sales follow-up, maintaining customer information, monitoring store progress, preparing reports, managing WhatsApp communications, and ensuring smooth operational coordination.
JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
4 weeks ago
A fast-growing Renewable Energy and Energy Storage Company is expanding its operations in Kenya and is seeking a reliable, organized, and safety-conscious Warehouse Keeper / Forklift Operator to support our warehouse operations. This role is ideal for an experienced warehouse professional with proven forklift operating
Pam Nail Art
Customer Service & Support
1 month ago
A Salon Customer Care representative is responsible for creating a positive experience for clients by providing friendly and professional service. Key duties include welcoming customers, scheduling appointments, answering phone calls and messages, handling inquiries and complaints, processing payments, maintaining customer records, promoting salon.
POWERVISION CONSULTANCY
Customer Service & Support
1 month ago
Our client a leading supplier of Ready-Mix Concrete and construction materials, is seeking to recruit a highly experienced, commercially minded, and customer-focused professional to join our team as a Commercial & Customer Service Manager. Send application to jobs@powervision.co.ke
AFRICAN LABOUR SOLUTIONS
Customer Service & Support
1 month ago
General Purpose Our client, a medical clinic, is seeking to hire a Customer Experience & Billing Assistant who will be responsible for managing patient interactions, maintaining accurate records, and ensuring smooth billing processes.
Sportswave Group
Customer Service & Support
1 month ago
Attending Live Matches and update statistics via mobile application
1 month ago
Zevra Gray Limited is seeking a proactive, customer-focused Customer Service Agent to support users of our digital lending platform. The successful candidate will be responsible for assisting customers throughout their lending journey, resolving inquiries, handling complaints, providing product information, and ensuring an excellent customer exp
Implex Engineering Company Ltd
Customer Service & Support
1 month ago
A solar sales representative is an energy consultant who educates homeowners or businesses on renewable energy and sells tailored solar power systems. They drive lead generation, conduct technical site assessments to calculate system sizes, and present personalized financial proposals emphasizing long-term cost savings, ROI, and other benefits
Studio Twenty Two Agencies (ABELA) LIMITED
Customer Service & Support
1 month ago
We are seeking a detail-oriented and customer focused sales cashier to join our team. The ideal candidate will combine prior sales experience with a relevant degree to bring analytical and relationship building skills to the retail floor. In this role you will be the final point of contact for our customers.
1 month ago
We are looking for a creative and technically proficient Photographer to join our creative team. In this role, you will be responsible for producing high-quality visual content that brings our clients' brands to life.
VIKMAC AJIRALINK AGENCY LTD
Customer Service & Support
1 month ago
The Supermarket Worker supports the daily operations of the supermarket by assisting customers, stocking shelves, organizing products, maintaining cleanliness, and ensuring excellent customer service.
Early Hr Consultants
Customer Service & Support
1 month ago
Our client, an online and offline betting company is looking for Customer Service/Telesales personnel, who will be responsible for client relationships, as well as tele calling new and prospective clients.
Futureinno Digital Tech Limited
Customer Service & Support
1 month ago
As an Outbound Sales Representative, you will drive customer acquisition through a combination of voice calls and digital channels (WhatsApp & SMS). Your primary objective is to guide potential customers to download our official app and complete the registration process. The core KPI for this role is "Valid App Registrations." You must strictly adh
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