Customer Service & Support Jobs in Nairobi

No selling involved. You will provide fast, accurate responses to customer inquiries, resolve complaints, and ensure excellent customer satisfaction throughout the whole process.

We are seeking a Customer Care Representative with at least one (1) year of experience to join our team in Westlands. The ideal candidate will be customer-focused, well-spoken, and comfortable using a smartphone to manage customer interactions and service-related tasks in a fast-paced environment.

The role focuses on managing day-to-day customer interactions, driving customer engagement, resolving escalations, and translating customer insights into actionable improvements that support business growth.

The Customer Service Representative (CSR) is responsible for delivering exceptional, professional, and solution-oriented customer support across all Sated Skin customer touchpoints. The role involves handling inquiries, resolving complaints, providing skincare guidance, and ensuring accurate documentation within the CRM and related systems. The ...

The role requires strong communication skills, empathy, problem-solving abilities, and self-discipline to stay productive in a home or remote office.

Binary ONE Solutions seeks a part-time ICT Support Consultant to deliver Managed IT for SME clients: service desk tickets, on-site/remote troubleshooting, Microsoft 365 (Teams/SharePoint/Exchange), backups & security hygiene. Advanced M365 cert desirable; Odoo exposure a plus. Nairobi.

Receive and engage clients with professionalism, empathy, and discretion.

We are looking for motivated individuals with a strong customer success background, fluent in English and commited to excellence!

A "people person" with exceptional patience and problem-solving skills. Highly organized with the ability to track multiple moving parts (literally!). A calm-headed professional who can handle client inquiries and logistics hurdles with ease. Passionate about excellence in service and making sure every cargo reaches its des ...

ERP Support Consultant responsible for resolving client support tickets, managing SLAs, troubleshooting ERP/Odoo issues, performing basic customizations, and supporting the implementation team. Ensures high-quality client service, system stability, and continuous improvement.

The Ideal candidate should have experience in export-import processes, strong problem-solving skills, and a customer-focused approach.

As a Telesales Representative at Nairobi Central Hardware Ltd, your role is to connect with customers, process orders accurately, & ensure seamless communication between sales, dispatch, & logistics teams. To perform effectively, you must be familiar with key SOP sections covering order handling, stock availability, customer disputes, & deliveries.

Hakki Africa Limited is a fast-growing Car financing Company dedicated to helping individuals own vehicles through flexible and accessible financing solutions. We are seeking highly motivated and versatile Individuals to join our KPI Management and Vehicle Sales teams.

our client is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support to our UK-based clients. We foster a culture where the customer always comes first and invest in our team's growth and development. We are looking for an enthusiastic individual to join our UK helpdesk team.

We are seeking an experienced Senior Claims Officer to join our team. The successful candidate will be responsible for managing claims related to both motor and non-motor business. They will ensure that claims are processed accurately and efficiently, while maintaining excellent customer service.

The Group Travel Specialist & Team Lead is responsible for leading the tours operations team and planning, coordinating, and leading group travel programs for business, leisure, religious and educational clients. The role ensures seamless execution of tours abroad, high-quality customer experiences, operational efficiency,and revenue growth.