ICT Support Consultant
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Immediate Start
Job summary
Binary ONE Solutions seeks a part-time ICT Support Consultant to deliver Managed IT for SME clients: service desk tickets, on-site/remote troubleshooting, Microsoft 365 (Teams/SharePoint/Exchange), backups & security hygiene. Advanced M365 cert desirable; Odoo exposure a plus. Nairobi.
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
3 years
Working Hours:
Rotating Schedule
Job descriptions & requirements
Provide frontline and second-line Managed IT support for SME clients: log and resolve service desk tickets, troubleshoot on-site and remotely, support Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), maintain assets, verify backups, and promote security hygiene. Escalate complex issues with clear documentation. Advanced Microsoft 365 certification desirable; Odoo experience an advantage.
Microsoft 365 Administration
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
Active Directory
Azure AD (Entra ID)
MFA/Conditional Access
Windows Support
Helpdesk/Ticketing Systems
Troubleshooting
Network Troubleshooting (LAN/Wi-Fi/DNS/DHCP)
Backup & Restore
Cybersecurity Basics
Asset Management
Documentation
Customer Support
Odoo (ERP)
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