Claims Officer

Key Responsibilities:

• Manage and investigate complex motor and non-motor claims from start to finish

• Evaluate claims for coverage and determine the appropriate course of action

• Negotiate with clients, lawyers, and other stakeholders to offer fair and efficient solutions

• Ensure that all claims are processed accurately and efficiently, while maintaining excellent customer service

• Review and monitor claims outstanding to ensure that they are processed within the required TAT

• Provide technical support and guidance to the claim’s department

• Collaborate with other departments such as underwriting and legal to ensure efficient claims management

• Maintain accurate and up-to-date claims records and reports

Requirements:

• Graduate degree in any related field

• At least 5 years of experience in claims handling for both motor and non-motor business

• Strong knowledge of insurance principles, policies, and procedures

• Excellent communication and negotiation skills

• Strong analytical and problem-solving skills

• Ability to work independently and as part of a team

• Strong attention to detail and organizational skills

• Ability to manage multiple tasks and priorities

• Ability to work under intense pressure and deliver

• Proficiency in Microsoft Office

• Good in record keeping and data entry to clai