Assistant Camp Manager - Masai Mara

Title: Assistant Camp Manager
Location: Masai Mara
Department: Administration
Reports to: Camp Manager
 
2. Job Summary
The candidate will support the Camp Manager in overseeing daily operations to ensure a safe, enjoyable, and memorable experience for all guests. The role includes assisting with staff supervision, logistics coordination, overall camp operations, and reporting. The candidate should have over five years of hands-on experience working in a bush camp environment.
 
3. Key Measurable Goals
1) Delivery of excellent customer service
2) Assist in managing camp budgets, accuracy of stocks and consumption reports
3) Performance in camp manager’s absence
 
4. Duties & Responsibilities
Main Duties & responsibilities:
• Overseeing Food & Beverage standards
• Deliver excellent guest experience and create a warm and friendly atmosphere for all our guests.
• Welcome and host all visitors according to the camp’s ethos of managing a balance between privacy/space and a warm down-to-earth hosting.  
• Ensuring guests receive personal attention and specific special requests are taken care of.
• Assist the Camp manager with the day to day running of the Camp in its entirety.
• Work closely with the Camp manager to implement Camp policies, procedures and safety protocols.
• Ensure all procurement, stores and stock control are being followed correctly. Ensure month-end stock takes are done and submitted on time according to the reporting time-line.
• Ensure health and safety procedures are in place for guests both in the property and when participating in activities, excursions and transfers, as well as for staff, property, plant and equipment.
• Maintain a positive relationship with the communities and neighbours.
• Help plan overall repairs and maintenance of the property.
• Ensure that the overall hygiene of the Camp is in place and maintained to a high level.
Requirements
5. Required Knowledge, Skills and Experience
• Bachelor’s Degree in Hospitality/Hotel Management or related field 
• Over five years of hands-on experience working in a bush camp environment.
• KCSE mean grade of B+ and above.
• Food & Beverage knowledge preferable, food quality and food presentation
• Good hosting skills with a strong focus on Guests Satisfaction
• Leadership and Management skills
 
6. Personal attributes
• Excellent Communication and People skills
• A hospitable and service-oriented attitude
• Organized and detail -oriented with strong problem-solving abilities
• Ability to work collaboratively as part of a team.
• Flexible and ability to multitask