Hostess
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New
Job summary
The Hostess will be responsible for welcoming guests, managing reservations, coordinating seating arrangements, and ensuring every customer receives a professional and memorable first impression.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
The Role
The Hostess will be responsible for welcoming guests, managing reservations, coordinating seating arrangements, and ensuring every customer receives a professional and memorable first impression. The successful candidate will work closely with the service team to deliver exemplary customer experiences while maintaining the highest standards of professionalism.
Key Responsibilities
- Welcome guests warmly and professionally upon arrival.
- Manage guest reservations and coordinate seating arrangements efficiently.
- Answer incoming calls professionally and handle customer inquiries promptly.
- Maintain excellent communication with guests throughout their visit.
- Coordinate with the service team to ensure smooth guest flow and timely seating.
- Handle guest concerns or complaints professionally and escalate issues where necessary.
- Maintain an organized reception area that reflects Charlie’s Corp’s brand standards.
- Support branch operations to ensure exceptional customer service is consistently delivered.
- Perform any other duties assigned by the Branch Manager or Management.
Qualifications & Experience
- Minimum of a Diploma in Hospitality Management, Business Administration,Customer Service, or a related field.
- At least 1 year of experience in a Front Office, Hostess, Guest Relations,Reception, or Customer Service role.
- Previous experience in the hospitality industry will be an added advantage.
Key Competencies
We are looking for someone who:
- Has excellent interpersonal and customer service skills.
- Demonstrates excellent telephone etiquette.
- Has strong problem-solving and conflict resolution abilities.
- Is professional, confident, and well-groomed.
- Can multitask and remain calm under pressure.
- Is proactive, dependable, and able to work with minimal supervision.
Preferred Candidate Profile
- Female candidates are encouraged to apply.
- Preferred age: 23–28 years.
- Pleasant personality with a positive attitude.
- Passionate about delivering exceptional guest experiences.
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