BRANCH MANAGER

ROLE PROFILE

You will be responsible for managing resources, staff, developing and attaining sales goal. Delivering customer service, maintaining a healthy portfolio, implement strategies on penetration of business segments, markets and growing the branch revenue.

Roles and responsibilities:

Sales and Business Development

Actively promote the company’s products and services, consistently meeting and exceeding individual and branch sales targets.

Develop and execute branch-level sales strategies to drive new business acquisition and market share growth.

Build and maintain relationships with key clients, partners, and local businesses to generate leads and referrals.

Identify and pursue new business opportunities through networking, community engagement, and market research.

Ensure all branch team members are motivated, trained, and aligned with sales objectives and KPIs.

Performance Management

Lead and manage overall branch performance in sales, collections, PAR (Portfolio at Risk), and operational efficiency.

Set, monitor, and track branch sales and collection goals; analyze performance reports to implement corrective actions when needed.

Oversee budgets, forecasts, and financial reporting to ensure profitability and sustainability.

Collaborate with senior management to align branch objectives with company-wide sales goals.

Team Leadership

Recruit, train, and develop a high-performing sales and collections team.

Provide coaching, motivation, and ongoing performance feedback to ensure consistent achievement of individual and team KPIs.

Delegate responsibilities effectively to optimize team productivity and efficiency.

Customer Experience and Relationship Management

Champion customer satisfaction by ensuring prompt, professional service and effective issue resolution.

Foster strong customer relationships to enhance retention, loyalty, and cross-selling opportunities.

Oversee credit and loan approval processes to ensure compliance and customer satisfaction.

Operational Excellence

Ensure smooth and efficient branch operations while maintaining compliance with company policies and regulatory standards.

Drive continuous improvement in sales processes, reporting accuracy, and staff capability.

Participate in strategic discussions with higher management on performance, growth, and market opportunities.

Handle other tasks and special projects as assigned.

Other tasks/projects as assigned.

Summary of Qualifications:

A minimum of 5 years of microfinance experience, experience in computer skills preferably spread sheets and understanding loan management apps, keen to details, implementation, follow-up and results oriented.

Your application must include a covering letter highlighting relevant experience and key achievements, a detailed CV, a daytime phone contact, valid email address and the names and telephone contacts of three professional referees.

When Needed; Immediately