CCTV CONTROLLER

JOB TITLE: CCTV CONTROLLER

NATURE OF JOB: FULLTIME

SALARY: KSHS. 30,000

JOB LOCATION: WESTLANDS

DUTIES AND RESPONSIBILITIES

CCTV Surveillance Monitoring

• Continuously monitor live CCTV camera feeds to detect suspicious behavior, unauthorized access, safety hazards, or criminal activity across all monitored areas.
• Apply sound judgment to assess whether observed activity requires escalation, investigation, or immediate action.
• Maintain vigilant awareness throughout the shift to ensure no blind spots or critical moments are missed.

Incident Detection and Response Coordination

• Respond promptly to any alerts or real-time incidents, including security breaches, accidents, or fire alarms.
• Communicate clearly with ground security personnel to verify incidents, provide guidance, and support rapid response.
• Document all incidents accurately in the incident management system and report them to the Security Supervisor and relevant stakeholders.

Control Room Operations Management

• Ensure all control room systems (CCTV monitors, alarm panels, intercoms, recording systems) are functioning correctly at all times.
• Perform routine system checks and basic troubleshooting or escalate technical faults to the IT or maintenance department.
• Maintain cleanliness, organization, and restricted access to the control room to protect sensitive data and equipment.

Video Footage Review and Evidence Handling

• Retrieve and review past surveillance footage upon request for investigations, audits, or legal proceedings.
• Securely extract, label, and archive relevant footage while ensuring the chain of custody is maintained.
• Collaborate with investigators or law enforcement as required, providing footage or live monitoring assistance under supervision.

Shift Handover and Reporting

• Prepare and deliver thorough shift handover briefings to ensure continuity between shifts.
• Complete daily activity logs, maintenance records, and incident reports with precision and clarity.
• Flag any unresolved issues or ongoing investigations for follow-up by the next shift or management.

Compliance and Confidentiality

• Adhere strictly to internal policies, standard operating procedures (SOPs), and relevant laws regarding data protection and surveillance.
• Treat all CCTV footage and operational information as highly confidential.
• Refrain from using CCTV systems for personal viewing or non-security purposes.

Liaison with Security and Emergency Services

• Maintain clear and professional communication with internal security guards, supervisors, and emergency responders.
• Assist in emergency situations by providing visual intel and coordinating support from the control room.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Certificate or Diploma in Security Management, Information Technology, or a related field
• Minimum 2-3 years’ experience in a control room environment, security operations, or CCTV monitoring
• Strong observational skills with attention to detail and the ability to remain focused over long periods
• Proficient in using CCTV systems and control room technologies
• Knowledge of emergency response procedures and incident reporting protocols
• High level of integrity, confidentiality, and professionalism
• Ability to multitask and remain calm under pressure
• Willingness and flexibility to work on rotating shifts (day/night/weekends/public holidays)
  
• Basic understanding of Kenyan security and privacy laws related to surveillance is an added advantage