Cleaner Operation Manager
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New
Job summary
Our client is seeking a highly organized and execution-focused Operations Assistant to support the coordination, tracking, and optimization of cleaning services across multiple client sites. The role is responsible for staff deployment, real-time operations tracking, client issue management, and ensuring full alignment with service level agreements (SLAs).
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
2 years
Job descriptions & requirements
Operations AssistantLocation: Nairobi
Salary: KES 40,000Job Summary
Salary: KES 40,000Job Summary
- Develop and maintain a centralized daily deployment schedule, ensuring all client sites are fully staffed as per contractual requirements.
- Track real-time staff attendance, lateness, absenteeism, and redeployments; coordinate immediate replacements to eliminate service gaps.
- Maintain and update an operations tracker capturing site allocations, staffing levels, shift coverage, and service status across all locations.
- Follow up with supervisors and site leads to confirm task completion, escalate delays, and enforce accountability for missed deliverables.
- Log, categorize, and track all client complaints and service requests; ensure resolution within agreed timelines and maintain closure records.
- Coordinate allocation and movement of cleaning supplies and equipment across sites based on demand, usage trends, and urgency.
- Monitor stock levels, trigger replenishment requests, and track consumption patterns to prevent shortages or overstocking.
- Prepare structured daily, weekly, and monthly reports covering staffing, service performance, incident logs, and operational gaps.
- Maintain accurate and up-to-date records of staff deployment, client sites, contracts, SLAs, and operational documentation.
- Support onboarding logistics by coordinating staff allocation, uniform issuance, and site briefings for new hires.
- Identify inefficiencies in scheduling, staffing, or resource allocation and recommend data-driven improvements.
- Act as the central coordination point between field teams, supervisors, drivers, and management to ensure seamless information flow.
Minimum Qualifications & Requirements
- Diploma or Bachelor’s Degree in Business Administration, Operations Management, or a related field.
- Minimum of 2–3 years’ experience in operations coordination, logistics, or administrative support within a service-based environment.
- Proven experience handling scheduling, reporting, and multi-site coordination.
- Strong proficiency in Microsoft Excel (trackers, basic analysis, and reporting).
- Excellent organizational and multitasking skills with the ability to manage high volumes of data and tasks.
- Strong follow-up and execution skills with a results-oriented mindset.
- Excellent communication and stakeholder coordination abilities.
- High attention to detail and accuracy in record-keeping and reporting.
- Ability to work under pressure and manage competing operational priorities.
- Strong problem-solving skills with a proactive and analytical approach.
- High level of professionalism, accountability, and confidentiality.
- Must currently reside in Nairobi or nearby.
Interested candidates should submit their CV along with copies of relevant certificates to careers@morsanhr.co.ke. Please indicate “Operations Assistant – Nairobi” in the email subject line.
Only shortlisted candidates will be contacted for interviews.
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