Client Relations & Tattoo Studio Coordinator

Location: Nairobi

Working Type: Hybrid

Schedule: 6 days per week, up to 45 hours total.
Compensation: KSh 70,000 consolidated salary + 5% commission on successful bookings.
Probation: 3 months

Overview

We are an upcoming tattoo studio in Nairobi with a vision to redefine the tattoo experience. Our goal is to set new standards of creativity, professionalism, and client care. Creating a space where clients feel valued, and excited. This is an opportunity to join at the ground level of a growing brand and play a central role in shaping how clients experience the studio as we expand.

The Client Relations & Studio Coordinator will manage client communication and bookings while actively driving business growth through marketing, outreach, and operational initiatives. This is a full-time role that blends administrative precision with creative problem-solving.

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Key Responsibilities

Client Experience (25–30% of time)

●       Respond promptly to all client messages (>5min during shift) and incoming calls with a clear, friendly, and empathetic tone.

●       Qualify leads, send deposit instructions, finalize bookings upon payment, and maintain accurate records.

●       Manage the studio calendar to prevent conflicts and ensure a seamless booking process

●       Send scheduled aftercare and request testimonials from clients

Business Growth & Development (70–75% of time)

●       Generate and execute marketing and outreach ideas to bring in new clients

●       Capture and organize content ideas for social media

●       Identify and contact potential partners (e.g. gyms, restaurants, hotels, fashion brands, creators)

●       Develop upsell and retention strategies, such as loyalty perks and returning client offers

●       Regular generation and implementation of practical business growth ideas

●       Participate in daily review meetings to share updates, track progress, and set priorities for the next day

Skills & Qualifications

●       Excellent spoken and written English; confident on phone and messaging platforms

●       Friendly, patient, and client-focused

●       Highly organized, detail oriented, and able to manage multiple tasks

●       Proficient with Google Workspace, CRM systems, and social media platforms

●       Tech-savvy and quick to learn new tools

●       Self-motivated, proactive, and comfortable working in a growing, creative environment

●       Flexible with scheduling

Why Join Us

We’re building something new, a tattoo studio that combines creativity, passion, and an exceptional client experience. You’ll be part of a small, focused team shaping how the studio operates and grows, from the systems we use to the way clients connect with our work.

This role would be more than administration. It’s for someone who wants to take ownership, solve problems, and grow into a key position that directly influences how the business develops. The work will be challenging, but it comes with real opportunities to learn, make a difference, and grow alongside the studio.

How to Apply

Send your CV and a short cover letter.
 In your letter (no more than 1 page), tell us:

●       Why this role interests you

●       What relevant experience or skills you bring

●       Why you would be a great fit got a growing creative business

●       If you have social medium marketing content you have created, share along side the cover letter.

Only shortlisted candidates will be contacted for interviews.