Customer Service & Support Jobs in Kenya
The customer service and support sector offers a diverse range of opportunities, with 36 current job vacancies. While hiring demand appears steady, the sector provides roles like Customer Service Officer, RECOVERY OFFICER INTERN - WESTERN KENYA, and CUSTOMER COMMUNICATION & BILLING ASSISTANT, showcasing the variety of positions available. These roles are concentrated in key cities, with Nairobi being a hub for many of these vacancies.
Salary & Benefits
Among roles that advertise a salary, typical pay ranges from KES 15,000 to KES 30,000 per month. Senior positions can earn upwards of KES KSH 45,000, reflecting the importance of experience in compensation. Common benefits often include a competitive base salary, potential equity packages, and high commissions, appealing to a diverse workforce.
Skills & Experience
A diploma is the most common requirement, with bachelors also accepted. Most roles ask for 3 years of experience, with some requiring 2 years, and positions are mainly at mid level.
Key Responsibilities & Tasks
These positions focus on addressing customer needs and queries efficiently. Senior roles, on the other hand, require managing and leading teams, strategizing customer interactions, and improving service protocols to enhance the customer experience.
Industries & Companies
The top industries actively recruiting include banking, finance & insurance, recruitment, and enforcement & security. Employers like Optimise Outsourcing and BrighterMonday Consulting are particularly active, with listings spread across numerous organisations. This distribution indicates a healthy demand for customer service professionals across different sectors.
Customer Service & Support
2 months ago
They have invested in modern digital finance processes to improve control, speed, and accuracy, particularly in stock costing and purchase order compliance. They value trust and transparency and work closely with offshore support teams to deliver timely, well-coordinated services.
Claid Africa Africa Group Limited
Customer Service & Support
2 months ago
The role requires excellent communication skills, a customer-focused mindset, and the ability to build lasting client relationships while contributing to the company's sales growth.
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The Somo Africa Trust
Customer Service & Support
2 months ago
The Customer Experience Intern will support the Customer Experience function in ensuring that partner organizations and entrepreneurs receive timely, responsive, and high-quality support while using Somo's digital platforms. The intern will gain practical experience in customer support, digital platform adoption, stakeholder engagement, data ma ...
AFRICAN LABOUR SOLUTIONS
Customer Service & Support
2 months ago
Preparing and sending daily reports on branch sales and collections
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